Hi there! I understand your smART sketcher projector app isn't displaying an image on your Mac running OS X 10.15.7. Let’s work through this together to get your image projecting properly.

First, could you tell me a bit more about the situation?
- Are you connecting the smART sketcher via Bluetooth or USB?
- Have you tried projecting from any other source or device to see if the projector itself is working?
- Are you seeing any error messages in the app, or is it just a blank screen with no image?
- Has this issue started recently after an update or change?

Assuming we’re dealing with the app not showing the image, here are some step-by-step troubleshooting tips tailored for your Mac setup:

1. Check the App Version
Make sure your smART sketcher projector app is updated to the latest version compatible with macOS 10.15.7. Sometimes older versions have bugs affecting display.

2. Restart and Reconnect
- Close the app completely on your Mac.
- Restart your Mac.
- Relaunch the smART sketcher app, and try connecting to the projector again.

3. Bluetooth & Permissions
Since the projector connects via Bluetooth, check that Bluetooth is enabled on your Mac and that the smART sketcher app has Bluetooth permissions. To do this:
- Go to System Preferences > Security & Privacy > Privacy tab > Bluetooth.
- Confirm the smART sketcher app is allowed access.

4. Check Projection Settings
Make sure the projector lens is clean and not obstructed. Also verify the projector is powered on and not displaying any messages like “Insert Cartridge” or “No Signal”.

5. Try Using Another Image or File
Sometimes certain images or files aren’t compatible. Try using a known good image file and open it within the app to see if it projects.

6. USB or Video Cable Check (If applicable)
If you’re using any cables rather than Bluetooth, double-check that cables are undamaged, securely connected, and compatible.

7. Reset the App's Cache
Try deleting the smART sketcher app’s cache or reinstalling the app to clear any corrupted data.

If none of these steps work, there might be deeper connectivity or hardware issues. In that case, please let me know what you’ve tried so far, and we can explore advanced troubleshooting or check for any firmware updates for your smART sketcher projector device.

Would you be able to try these initial steps and let me know how it goes?

Image does not project

Thanks for letting me know the image still isn’t projecting. Let’s try to narrow down the cause with some focused troubleshooting based on smART sketcher projector support guidance.

Here’s a step-by-step checklist that matches your macOS setup and common smART sketcher issues:

1. Power and Cartridge Check
- Make sure the projector power switch is ON.
- Confirm that the activity content cartridge is properly inserted into the top of the projector if your model uses cartridges. Sometimes the device won’t project without this3.

2. Bluetooth Connection & App Setup
- On your Mac, check Bluetooth is ON and that you’ve paired the smART sketcher device correctly.
- Ensure the smART sketcher projector app is opened and allowed Bluetooth access in System Preferences > Security & Privacy > Privacy > Bluetooth.
- The app should detect the projector when properly connected2.

3. Image File & Projection Surface
- Try loading a different image within the app, ideally a simple known image included with the app or a standard photo file, to rule out problematic files.
- Make sure the surface you’re projecting onto is flat, light-colored, and smooth, as textured or dark surfaces may affect the visibility of the projection.

4. Projector Focus and Lens Check
- Check that the projector lens is clean and unobstructed.
- Adjust the focus dial or knob (if available) to sharpen the image — sometimes an out-of-focus lens will make it seem like no image is projected1.

5. Mac App Update and Reinstall
- Delete and reinstall the smART sketcher app to clear any glitches.
- Ensure the app version is the latest compatible with OS X 10.15.7.

6. Alternative Testing
- Try projecting from another device (if possible), like a smartphone or tablet, to determine if the issue is with the Mac, app, or the projector hardware itself.

If after these checks the image still doesn't appear, there may be a hardware issue or firmware problem with the projector. At that point, I would recommend contacting smART sketcher support directly or Flycatcher customer service at [email protected] for deeper assistance.

Would you like me to guide you through any of these steps in more detail? Or have you already tried some, and we can focus on others?

Image does not project