[Taobao] Having problems login in

D
Dixie
1 year ago In Taobao
Having problems login in

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Hi there! I’m Emily, and I’d love to help you get logged into your Taobao account. To start, could you tell me a bit more about what exactly happens when you try to log in? For example, are you seeing an error message, are you stuck at a verification step, or something else?

Knowing this will help me guide you better. Also, have you tried logging in on any other device or network, or is this issue happening just on your Android device with WebKit browser?

D
Dixie
1 year ago

Yes after the verification

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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thanks for sharing that it happens after the verification step. Just to clarify, after you complete the verification (like entering a code or solving a captcha), do you get an error message, or does the page just not move forward? Also, is this verification by SMS, email, or some other method?

Meanwhile, here are a couple of things you can try right now on your Android device:

1. Clear Cache and Cookies: Sometimes old data can interfere with login. You can clear cache for your browser in Settings > Apps > WebKit > Storage > Clear Cache and Clear Data.

2. Try a Different Browser: If you have another browser like Chrome installed, try logging in there to see if it's a browser-related issue.

3. Check Date and Time: Make sure your device's date and time are set accurately. Incorrect time can cause verification issues.

Let me know what you observe after these steps, and if there’s an error message, please share it!

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