[CSCPay] Crashing

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Estephanie
1 year ago In CSCPay
Crashing

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Emily Roberts

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1 year ago

Hi there! I see you're experiencing issues with the CSCPay app crashing on your iPhone. Let’s work through this together. Could you provide me with a bit more detail? For example, does the app crash immediately when you try to open it, or does it happen during a specific action like making a payment? Any additional information will help me assist you better!

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Estephanie
1 year ago

When I want to wash and enter the machines number

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for that information! It sounds like the app crashes specifically when you're trying to enter the machine number for your laundry. Let's try a few steps to see if we can resolve this issue.

1. Restart the App: First, close the CSCPay app completely. You can do this by swiping up from the bottom of the screen (or double-clicking the Home button) to see all open apps, then swipe the CSCPay app off the screen. Open it again and try entering the machine number.

2. Check for Updates: Make sure your CSCPay app is up to date. You can check for updates in the App Store:
- Open the App Store.
- Tap on your profile picture in the upper right corner.
- Scroll down to see if there are updates available for the CSCPay app, and update if necessary.

3. Clear Cache: Sometimes, clearing the app's cache can help:
- Go to Settings on your iPhone.
- Scroll down and find the CSCPay app.
- Check if there’s an option to reset or clear cache (not all apps have this feature).

4. Reinstall the App: If the above steps don’t work, uninstall and then reinstall the CSCPay app:
- Press and hold the CSCPay app icon until it jiggles.
- Tap the ‘X’ to delete it.
- Go to the App Store, search for CSCPay, and reinstall it.

5. Check Network Connection: Ensure you have a good internet connection. Switching between Wi-Fi and mobile data can also help.

If the app continues to crash after trying these steps, please let me know, and we can look into contacting higher-level support or checking for app-specific issues. Are you satisfied with the solutions I provided so far?

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