Hi there! I understand you’ve purchased all the in-app items on Video Call Santa a while ago, and now they’re not showing up in the app. Let’s work through this together to get your purchases restored.

First, just to make sure:
- Are you logged in with the same account (Google Play or whichever you used for purchase) you originally made the purchases with?
- Have you tried looking for a “Restore Purchases” option in the app settings?

Generally, apps like Video Call Santa include a Restore Purchases feature to retrieve past purchases, especially after reinstalling the app or switching devices. Here’s a simple step-by-step you can try on your Android device:

1. Open the Video Call Santa app.
2. Navigate to the app’s main menu or settings area.
3. Scroll down and look for a button or link that says “Restore Purchases” or something similar.
4. Tap it and follow any prompts. It will attempt to sync your past purchases associated with your account.

If you don’t see this option or it doesn’t work, sometimes logging out and back in using your original account can help. Also, ensure you’re connected to the internet during this process.

Could you please check for this option and try the restore process? Let me know what happens or if you run into any messages or errors. That way, I can guide you further!

(There’s also a helpful video on this process I can share if you want a visual guide)1.

Looking forward to your update!

I purchased everything on app years ago and now its not showing up

Thanks for confirming you’re still facing the issue where your in-app purchases from years ago on the Video Call Santa app aren’t showing up or restoring. Let’s try a few focused steps to get this sorted on your Android device with WebKit browser.

1. Confirm Account & Re-login:
- Double-check that you’re signed in to the same Google account you used when making the original purchases.

- Log out of the app completely and then log back in with that exact account. This sometimes refreshes the purchase information.

2. Check App Version & Updates:
- Open the Google Play Store, search for Video Call Santa, and verify if there is an update available. If yes, install it.

- Sometimes older app versions can have syncing issues with purchase records.

3. Restore Purchases Option:
- Look in the app’s settings or main menu for a “Restore Purchases” button. Tap it while connected to the internet; this prompts the app to fetch previous purchases from Google Play servers.

4. Clear App Cache:
- On your Android device settings, go to Apps > Video Call Santa > Storage > Clear Cache. Then reopen the app and try restoring purchases again.

5. Reinstall the App:
- If the above doesn’t work, uninstall the Video Call Santa app, then reinstall it from the Google Play Store. Log in with your original account and try restoring purchases again.

If after these steps the purchases still don’t appear, it might be related to account syncing issues or data mismatches on the app’s backend. In that case, I recommend reaching out directly to the Video Call Santa support team at [email protected] with details of your account and purchase receipts if available.

Please try these and let me know how it goes. I’m here to help! Are you satisfied with this solution so far?