Hi there! I understand how frustrating it can be when translations aren't coming out correctly. Let's work together to get this sorted out.

Could you tell me a bit more about the issue you're experiencing? For instance, which language are you trying to translate to or from? Are you using the camera translation feature, or is it within a specific app? Any details will help me assist you better!

incorrect translation from English to Russian, this has never happened before.

Thank you for the additional context! It's certainly concerning when you experience incorrect translations, especially if it's something that has worked well for you in the past. Let's try a few steps to troubleshoot this issue together.

1. Check for Updates: Make sure that your EZ Screen Translator app is up to date. Sometimes, updates include important fixes for translation errors. You can check this in the Google Play Store.

2. Reset Language Settings: Sometimes the language settings might need a little refresh. Go into the app settings and reset your language preferences. Set it back to English to Russian and see if that resolves the issue.

3. Clear Cache: Clearing the app's cache can sometimes help with strange behaviors. You can do this by going to your device’s Settings > Apps > EZ Screen Translator > Storage > Clear Cache.

4. Test with Different Text: It might also be useful to test the translation with different sentences. Some specific phrases might not translate well due to idiomatic expressions or nuances.

5. Reboot Your Device: After making the above changes, a quick restart of your device can sometimes help the app function smoothly afterwards.

If the problem persists, it might be indicative of a temporary issue with the app's backend or the specific word choices you’re using. I can look into more specific issues if needed. Sometimes, checking online forums can also reveal if other users are experiencing similar problems.

Are you satisfied with the solution I provided, or would you like to further investigate this issue?

The translation from English to Russian is not correct, this has never happened before. My sister said she had the same thing.

Thanks for sharing that! It's definitely concerning when both you and your sister are experiencing the same translation issues from English to Russian, especially since this hasn’t happened before. Let’s delve a bit deeper to see if we can pinpoint the problem.

Since both of you are facing the same issue, it might be related to the app rather than a specific error in translations.

### Here are a few steps we can take:
1. Check for App Updates: Since the app functionality can change with updates, please verify that both of you have the latest version of EZ Screen Translator. Update the app via the Google Play Store if necessary.

2. Look for Known Issues: Sometimes there might be temporary backend issues affecting the app. I found a thread discussing translation errors on the Google support forum which indicates that users have been facing similar problems before1. It may be worth checking if there’s an official advisory from the developers or a timeline for fixing such errors.

3. Test Simplified Phrases: Try translating simpler phrases or words to check if the problem is related to specific text complexities. Sometimes more complex phrases can get misinterpreted.

4. Reinstall the App: If the above steps do not help, consider uninstalling and reinstalling the app. This can clear up a lot of issues that may stick around after an update.

5. Feedback to Developers: If translations are consistently inaccurate, it may help to report these issues directly to the app developers, especially if this appears to be a widespread problem. They might be unaware of it and could provide a fix in the next update.

Let’s see if any of these steps help improve the translation quality for you. Are you satisfied with the steps I provided, or would you like to explore further options?