Hi! I understand that when you try to load pictures into MoShow Slideshow Maker Video on your iPhone, the app just keeps spinning and doesn't load them. Let's get this sorted out together.

First, can I check:
- Are you trying to load photos from your iPhone’s Photos app?
- Have you granted MoShow permission to access your photos?
- Is this happening with all photos or just specific ones?
- Have you tried restarting the app or your iPhone already?

Meanwhile, here are some steps you can try to fix the issue:

1. Check Photo Access Permission
- Go to Settings > Privacy & Security > Photos.
- Find MoShow in the list and make sure it has permission to access all photos. If it says "None" or limited access, tap it and allow full access.

2. Force Close and Reopen MoShow
- Swipe up from the bottom of the screen and hold to open the App Switcher.
- Find MoShow, swipe it up off the screen to close it.
- Reopen MoShow and try loading pictures again.

3. Restart Your iPhone
- Press and hold the side button and volume up or down button until the power off slider appears.
- Slide to power off, wait 30 seconds, then press the side button to turn it back on.

4. Check Available Storage
- Go to Settings > General > iPhone Storage.
- Ensure you have adequate free storage space. If storage is low, freeing up space may help the app function properly.

5. Update or Reinstall MoShow
- Check the App Store to ensure MoShow is updated to the latest version.
- If it's updated and still not working, try deleting the app and reinstalling it.

If you’ve tried these and still face the spinning/loading issue, please let me know. We can then check for more advanced fixes or, if there’s a server-side problem, escalate this appropriately.

Are you able to try these and tell me how it goes?

Doesn't load pictures into show and just dpins

Thanks for the info! Since MoShow is not loading pictures and just keeps spinning on your iPhone with iOS 18.7, let's try some solutions tailored for your device and app behavior.

Here’s a focused step-by-step plan:

1. Verify Photo Access Permissions
On iOS 18.7, go to Settings > Privacy & Security > Photos. Find MoShow and ensure it has "All Photos" access. Sometimes limited photo access can prevent the app from loading images properly.

2. Clear App Cache / Restart the App
- Swipe up from the bottom to open the App Switcher.
- Swipe MoShow off the screen to close it fully.
- Reopen MoShow and try loading images again.

3. Restart Your iPhone
Power off your iPhone completely, wait a few seconds, then turn it back on. This clears temporary glitches.

4. Check Network Connection
Though loading photos should be local, MoShow occasionally connects to its servers for templates or effects. Ensure you have a stable Wi-Fi or cellular connection.

5. Update or Reinstall MoShow
- Open the App Store, tap your profile icon, and check if MoShow has an update pending.
- If updated but issue persists, uninstall the app, then reinstall it from the App Store to rule out corrupted app files.

If after these steps your photos still don’t load and the spinning continues, it could help to check for any app-specific bugs or server issues. You can also reach out to MoShow support directly at [email protected] for advanced troubleshooting.

You can find more details on the MoShow app page here:
MoShow Slideshow Maker Video - App Store

Let me know what you’ve tried and how it’s going. I’m here to help! Are you satisfied with this plan so far?