Hi there! I understand your Planet Fitness app is stuck on the loading screen, and it sounds like you've already tried quite a bit. To help you better, could you please tell me which troubleshooting steps you have already attempted? For example, have you restarted your iPhone, updated the app, reinstalled it, or checked your internet connection? This will help me guide you more precisely.

I have done all of these things and restarted my phone

Thanks for letting me know you've done those initial steps. Since the app still gets stuck on the loading screen even after restarting your iPhone, updating, reinstalling, and confirming a good internet connection, let's try a couple more targeted solutions:

1. Reset Network Settings: Sometimes app loading issues relate to network configuration. On iOS, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will clear Wi-Fi passwords, so have those handy.

2. Sign Out and Back In of Apple ID: Sometimes app data tied to your Apple ID can cause login/loading issues. Go to Settings > [your name] > Scroll down and Sign Out, then sign back in.

3. Check for iOS Updates: Even if the app is updated, your OS may need to be on the latest version for full compatibility. Go to Settings > General > Software Update.

4. Check for server issues: Occasionally, the Planet Fitness app servers might be down or experiencing issues. You can check online community forums or Planet Fitness support channels for any announcements.

If none of these work, there could be an account-related issue or something on the backend. In that case, I recommend you email Planet Fitness app support directly at [email protected] with details on your device, iOS version, and the troubleshooting you've tried.

Would you like me to walk you through resetting network settings now, or check for any known outages?

The app is stuck on the loading screen I have tried everything but it won’t work

Hi again! Since you've already tried the common fixes like restarting your phone, updating, and reinstalling the app, I dug into some newer info on the Planet Fitness app stuck on the loading screen issue.

Here are a few targeted suggestions that might help based on recent user reports and proven fixes:

1. Force Close the App Completely:
Double-tap the Home button (or swipe up from the bottom and pause if you don’t have a Home button) to open the app switcher. Swipe the Planet Fitness app off the screen to close it fully, then reopen it.

2. Clear App Cache/Data (if possible):
While iOS doesn’t let you clear cache like Android, offloading the app can help:
- Go to Settings > General > iPhone Storage > Find Planet Fitness > Tap Offload App.
- Then reinstall the app from the App Store.

3. Free Up Phone Memory:
If your iPhone is low on storage or running many apps simultaneously, the Planet Fitness app might struggle to load. Try closing all background apps and freeing up storage space.

4. Check Internet Connection:
Make sure your Wi-Fi or cellular connection is stable. Try toggling Airplane Mode on and off or connecting to a different network.

5. Wait and Try Later:
Sometimes the app servers have temporary issues causing loading delays. Checking social media or community forums like Reddit's PlanetFitnessMembers group shows other users reporting loading problems at times, which usually get resolved within a few hours1.

If none of these steps resolve the problem after some waiting, it might be an account or server issue that requires backend support. In that case, contacting Planet Fitness app support at [email protected] with your device details and iOS version (which you noted as 26_5_0) will be the best next step.

Would you like me to guide you step-by-step through force-closing and offloading the app? Let me know!