[Arsenal Official App] App keeps crashing when I use it

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Brian Robert Fairbrother
1 year ago In Arsenal Official App
App keeps crashing when I use it

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Emily Roberts

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1 year ago

Hi there! I’m sorry to hear that the Arsenal Official App keeps crashing on your Android device. Let's work together to get this sorted out for you.

To start, could you please tell me when the app started crashing? Have you noticed any specific actions that trigger the crash, like opening certain features or using it for a while? Also, have you tried any troubleshooting steps already, such as restarting the app or your device?

If you haven't yet tried restarting the app, here's a simple step you can take:
1. Close the Arsenal Official App completely. You can do this by going to your recent applications list and swiping it away.
2. Wait a few moments.
3. Reopen the app and see if it still crashes.

If the crashing continues, I can provide you with more advanced troubleshooting steps. Just let me know!

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Brian Robert Fairbrother
1 year ago

App just keeps crashing after open for 5 /10 minutes

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for the additional information! Since the Arsenal Official App crashes after being open for about 5 to 10 minutes, here are a few steps we can try to troubleshoot and hopefully resolve the issue:

1. Clear the App Cache: Sometimes, clearing the cache can help resolve performance issues. Here’s how to do it:
- Go to Settings on your Android device.
- Tap on Apps or Application Manager.
- Find and select the Arsenal Official App.
- Tap Storage and then select Clear Cache.

2. Check for App Updates: Make sure you're running the latest version of the app.
- Visit the Google Play Store.
- Search for the Arsenal Official App.
- If there's an update available, tap on Update.

3. Free Up Space on Your Device: If your device is running low on storage space, it could affect app performance. You can check your storage in the Settings under Storage and delete any unnecessary files or apps.

4. Reinstall the App: If the problem persists, uninstalling and reinstalling the app may help:
- Press and hold the Arsenal Official App icon, then tap on Uninstall.
- Once uninstalled, go back to the Google Play Store and reinstall the app.

5. Restart Your Device: After any of these steps, it's a good idea to restart your device to ensure everything is refreshed.

If you've tried all these steps and the app is still crashing, it may be an internal issue, and you might consider reaching out for additional support directly to Arsenal's team. You can email them at [email protected] for further assistance.

Can you please let me know if any of these steps help?

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