Hi there! I understand your LucidMe app on your iPhone keeps disconnecting after about an hour and then returns to the "Connect" screen. Just to clarify, is this happening when the app is connected to your vehicle via Bluetooth, CarPlay, or using mobile data/Wi-Fi? Also, have you noticed if the app disconnects only when the phone goes to sleep, or while it is actively in use?

Meanwhile, here are some initial steps you can try based on common issues with LucidMe app disconnections on iPhone:

1. Force Close and Reopen the App: Sometimes the app may get stuck in the background. Double-click the Home button (or swipe up from the bottom if no Home button), swipe the LucidMe app up to close it, and then reopen it.

2. Restart Your iPhone: A simple restart can clear temporary glitches in Bluetooth or network connections.

3. Check Bluetooth and CarPlay Settings: Even though you mentioned iPhone settings look OK, I'd recommend:
- Going to Settings > Bluetooth, tap the “i” next to your vehicle and choose Forget This Device, then pair again from scratch.
- If using CarPlay, make sure it’s properly enabled (Settings > General > CarPlay), then re-establish the connection.

4. Update the LucidMe App: Ensure the LucidMe app is updated to the latest version available in the App Store, as older versions have had connection bugs.

5. Disable Battery Optimization or Background App Refresh Restrictions: Go to Settings > Battery and check if Low Power Mode is on (turn it off). Also, under Settings > General > Background App Refresh, ensure it's enabled for LucidMe so the app can stay connected in the background.

6. Check Network Connection: If the app depends on internet connectivity, confirm that Wi-Fi or cellular data is stable and not switching frequently.

If these don’t resolve the confusion, we can explore advanced steps like resetting network settings on your iPhone or reviewing your vehicle’s firmware or software updates.

Could you let me know if you’ve tried any of these already and how you usually connect the app to your Lucid Air? That will help me tailor the support.