Hi! I’m Henry Adams. Sorry to hear you’re having trouble logging into the Listening app on your iPhone. Let’s see if we can figure this out together.

To start with, could you please tell me a bit more about what happens when you try to log in? For example:
- Do you get an error message? If yes, what does it say?
- Does the app freeze, crash, or just not respond?
- Have you tried logging in with the correct username and password?
- Also, have you checked if the app or your iPhone needs any updates?

Once I have a clearer picture, I can guide you through the best fixes, starting with easier steps.

In the meantime, here are some common steps for iPhone app login issues you might want to try:
1. Check internet connection: Make sure your iPhone is connected to Wi-Fi or cellular data and that the connection is stable.
2. Force close and reopen the app: Double-click the Home or swipe up (depending on iPhone model) to bring up the app switcher, then swipe the Listening app away to close it. Open it again and try logging in.
3. Restart your iPhone: Sometimes a reboot clears minor glitches.
4. Update the app and iOS: Go to the App Store and check if there’s an update for Listening. Also, check for iOS updates in Settings > General > Software Update (for new iOS versions, but since you mentioned OS X 10.15 on your Mac, I just want to confirm your iPhone OS version too).
5. Reset password if needed: If you suspect a password issue, you can reset it through the app’s login screen.
6. Reinstall the app: Delete the Listening app and reinstall it from the App Store.

If you have already tried some of these or if the problem persists, just let me know what you’ve done and what the app is doing specifically. That way, I can suggest deeper troubleshooting.

Are you able to share a bit more about the login problem you see on your iPhone?

internet is working. i have already force closed and restarted my phone several times. app and ios is updated. the login works on a computer to their website. i already reinstalled the app twice. when it fails it just hangs at the login and then eventual goes back to the original start screen.

Thanks for the detailed info! Since your internet connection is stable, the app and iOS are updated, you've restarted your iPhone multiple times, reinstalled the app twice, and confirmed login works on the desktop website, it looks like the issue is specific to the iPhone app.

Given the app just hangs on login and then returns to the start screen, it might be related to some cached data or account session information not clearing properly, or an app configuration issue on the device.

Here are some next steps to try that go a bit deeper:

1. Clear App Data If Possible:
While iOS does not provide a direct "clear data" button like Android, some apps let you log out or clear cached data from within their settings. Check if the Listening app has any option in its settings or on the login screen to clear cache, reset, or forget previous logins.

2. Check iPhone Date and Time Settings:
Incorrect date/time can cause authentication problems. In Settings > General > Date & Time, enable "Set Automatically" to ensure your device time syncs correctly.

3. Test on Different Network:
Even if Wi-Fi seems fine, sometimes firewalls or network settings can block app authentication. Try connecting your iPhone to cellular data or a different Wi-Fi network to rule out network-specific blocks.

4. Check for VPN or Security Apps:
If you are using any VPN apps or network security/firewall apps on your iPhone, try disabling them temporarily, as they might interfere with the app’s connection.

5. Review App Permissions:
Go to Settings > Privacy > Listening app name and confirm the app has the necessary permissions enabled (especially related to network usage).

6. Contact Listening Support:
If all else fails, the issue may be on the app backend for iOS or tied to your account on iPhone specifically. Reach out to Listening’s official support—they may have insights about known issues or server-side fixes.

If you want, I can provide instructions for some of these steps more specifically. Let me know what you want to try next! Do you use any VPN/security apps, or have a way to test on a different network?