Hi there! I can understand how frustrating it can be when an upload test fails. Let’s work together to figure this out.

Could you provide a little more detail? For instance:
- What type of file are you trying to upload?
- Are you using a mobile connection or a Wi-Fi network?
- Have you encountered any error messages beyond the one you've mentioned?

This will help me offer more targeted assistance!

I try to do a video vist but I get errands failed upload test try a different network 100kb

Thank you for the details! It sounds like you're attempting to do a video visitation, and the upload test is failing with an error suggesting to try a different network. Let's troubleshoot this step by step.

1. Check Your Internet Connection: Ensure that you have a stable internet connection. You might want to try switching between Wi-Fi and mobile data if you're on a mobile device.

2. Network Test: As recommended, you should conduct a network test at the same time and place you plan to do your video visit. This ensures that you're testing the actual conditions you'll be using. You can check this by accessing the network test feature within the ICS app, or if you’re using a web browser, ensure you’re doing this where the visit will take place. 1

3. Clear Cache and Data: Sometimes app data can interfere with functionality:
- Go to your device's Settings.
- Select Apps or Application Manager.
- Find the ICS app and select it.
- Tap on Storage and then select Clear Cache and Clear Data. Be aware that clearing data may require you to log in again.

4. Update the App: Ensure that the ICS application is updated to the latest version. Check the Google Play Store for any updates available for the app.

5. Reboot Your Device: A simple restart can often resolve connectivity issues.

If you've tried all of these steps and are still having trouble, it may be worth trying a different network (like a friend’s Wi-Fi or a public network) as suggested by the error message. Additionally, if problems persist, you may need to reach out to ICS support directly at [email protected] for further assistance.

Are you satisfied with the solution I provided, or is there something specific you'd like me to elaborate on?