Hello! I see you’re getting the Bank of America app error message: "We're sorry we can't complete your request at this time." Let’s get to the bottom of this.

Could you share with me a bit more? For example:
- Are you trying to log in, make a transfer, or use some other feature?
- Have you tried closing and reopening the app, or restarting your device?
- Are you connected to Wi-Fi or cellular data?
- Also, is your app fully updated to the latest version?

This info will help me tailor solutions for you. Meanwhile, here are some common fixes you can start with:

1. Check your internet connection: Switch between Wi-Fi and cellular data to see if the issue persists.
2. Update the Bank of America app: Make sure it’s the latest version from the Microsoft Store or the official website.
3. Clear cached data and app cache: Since you’re on Windows with WebKit, try clearing your browser cache or any stored app data.
4. Log out and log back in: Sometimes session data can get stuck.
5. Restart your device: A classic, but often effective step.

If these don’t work, it might be related to backend issues from Bank of America’s side or a mismatch in login credentials. If you suspect a credentials problem, carefully double-check your User ID and password.

Let me know what you’ve already tried, and I can guide you further. If needed, I can also check if there’s a current outage affecting the service.

Are you satisfied with these initial steps?

Bofa sent me a messaje we're sorry we can't complete your request at this time, try again later, for 3 week only when try to add new recipient and the code was sent yet

Thanks for the details. So, you’ve been seeing the "We're sorry we can't complete your request at this time" message for about three weeks specifically when trying to add a new recipient, and you do receive the verification code but the process still doesn’t complete, correct? That’s very helpful to know.

Since this issue has persisted for quite a while and relates to adding a new recipient—likely for transfers or Zelle payments—here are some tailored steps to try next:

1. Double-check recipient details: Sometimes small errors in the recipient’s email, phone number, or account info can cause the app to reject adding them, even after you receive the code.

2. Verify Zelle enrollment: If your new recipient uses Zelle, confirm they are actively enrolled with their bank or credit union for Zelle. Adding a recipient not registered with Zelle can cause issues8.

3. Try a different device or platform: Since you’re on WebKit/Windows, try accessing Bank of America online banking in a different browser or on the mobile app (if possible, on iOS or Android). Sometimes the issue can be tied to device compatibility or browser settings2.

4. Clear browser cache and cookies: Since you are on Windows using WebKit, clear your browser’s cache and cookies, or try using a private/incognito window to avoid cached data interfering.

5. Reset your Bank of America app login: Log out fully, and then log back in. Also, delete any stored credentials and re-enter your login info carefully3.

6. Check for account restrictions: Sometimes, banks put temporary holds or restrictions on accounts if there’s suspicious activity or other reasons. You may want to confirm with Bank of America customer service that your account is fully cleared for adding new recipients.

7. Update the app or browser: If you haven’t updated your app or browser recently, make sure it’s the latest version. Outdated versions can cause errors during critical operations like adding recipients.

If these steps don’t resolve the issue, sometimes it’s due to backend troubles with Bank of America’s systems. Checking for any current service outages or maintenance on their side can confirm this6.

Since it’s been ongoing for weeks, I would recommend contacting Bank of America support directly as well. They can review your specific account settings and fix any server- or account-related blocks.

Would you like me to guide you through clearing your browser cache or help find the correct Bank of America support contact? Are you satisfied with this plan so far?

Troubleshooting Bank of America app errors for adding recipients

Thanks for your patience. I found some helpful info about troubleshooting “error adding recipient” issues in the Bank of America app, particularly for adding transfer recipients. Let me guide you through some targeted steps based on what users commonly try:

1. Verify information accuracy: Double-check all recipient info you enter—name, email, phone number, routing/account numbers—as small typos can cause the error. Make sure everything matches exactly what the recipient’s bank expects.

2. Check your security settings: Bank of America may require extra authentication, like an authorization code sent to your phone, which you said you are receiving. Ensure you complete all prompts fully. Sometimes extra security layers or USB security keys (if set up) can block adding recipients temporarily6.

3. Clear cache or reinstall the app: Corrupted or outdated app data can cause this error. Since you’re on Windows with a WebKit-based browser, try clearing your browser cache and cookies. Alternatively, if you use the Bank of America app on another device, uninstall and reinstall it, which resolves corrupted app data2.

4. Try a different browser or device: Sometimes specific browser or device issues block recipient addition. If possible, try logging into your Bank of America account on a different browser or their mobile app on a smartphone to see if the issue persists1.

5. Review account restrictions: Sometimes temporary holds, fraud alerts, or other restrictions stop you from adding new recipients. Contact Bank of America customer service to confirm your account has no blocks preventing recipient addition.

6. Wait for backend fixes: If none of the above steps work and the problem persists for weeks, this could be a system-side issue with Bank of America’s servers managing recipient additions. You can check for reported outages or maintenance on their site or platforms.

If you'd like, I can walk you through clearing your browser cache on Windows with your WebKit browser or help locate the direct Bank of America support channels to address possible account restrictions.

Does this clarify things, and would you prefer assistance with any specific step? Are you satisfied with this troubleshooting plan?

Here are a couple useful links you might want to visit:
- Bank of America Help Center
- Bank of America Security Features FAQ