[Mindbody Business] No classes listed

M
Mary Brown
1 year ago In Mindbody Business
No classes listed

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi there! I understand how frustrating it can be to not see any classes listed when you’re trying to find something to attend. Let’s see if we can figure this out together.

First, can you please let me know if you're seeing this issue on the Mindbody website or the mobile app? Also, have you recently attempted to add new classes, or could there have been any changes to your class schedules?

In the meantime, here are a few common reasons why classes might not be showing up:

1. Expired Classes: Sometimes classes may have expired and need to be extended. Double-check the dates of the classes you’re expecting to see.

2. Cancellations: If any of the classes were recently canceled, they won't appear on your schedule. You may want to check your notifications or updates regarding cancellations.

3. Visibility Settings: Make sure that the "Show to Public" option is enabled for the classes. If it’s not, the classes won’t be visible to the public.

4. Class Types: Ensure that the classes have class types assigned, as some views may not show classes without this specification.

You can find more detailed troubleshooting steps in this Mindbody article.

Let me know what you find out or if you need any further assistance!

M
Mary Brown
1 year ago

Mobile app shows no classes iphone

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Thanks for the clarification! If the Mindbody Business mobile app isn't displaying any classes on your iPhone, let's go through some steps to help resolve this. Here are some things to check:

1. Check Your Internet Connection: Make sure your iPhone has a stable Wi-Fi or mobile data connection. Sometimes a weak connection can cause issues with loading content.

2. Refresh the App: Close the Mindbody app completely and then restart it. To do this, double-tap the Home button (or swipe up from the bottom on newer iPhones) to bring up the app switcher. Then swipe up on the Mindbody app to close it. Reopen the app after a few seconds.

3. Log Out and Log Back In: Sometimes logging out of your account and logging back in can refresh your session and fix glitches.

4. Check App Permissions: Ensure that the Mindbody app has the necessary permissions to function correctly. You can check this in your iPhone settings by going to Settings > Mindbody, and ensure that permissions for location and notifications are enabled.

5. Settings in Mindbody: If you're a business owner, check the Client View settings in your Mindbody software to ensure that classes are showing correctly. If classes aren't set to be visible, they won’t show up in the app. You might need to look at the settings for your branded mobile app as well.

If you're still not seeing any classes after trying these steps, it might be time to check for updates to the app or to reinstall it altogether. Sometimes having the latest version can resolve compatibility issues.

You can also find more detailed troubleshooting steps in this Mindbody article.

Let me know how it goes or if you need further assistance!

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