Hi there! I understand you're having trouble loading your picture on Veoci. Let's work through this together!

1. Check Internet Connection: First, can you confirm that your internet connection is stable? Sometimes a weak connection can cause issues with loading images.

2. Clear Browser Cache: If your connection is fine, let's try clearing your browser cache. Here’s how you can do it on your Mac:

- Open Safari.
- Click on "Safari" in the menu bar at the top.
- Select "Preferences," then go to the "Privacy" tab.
- Click on "Manage Website Data," and then select "Remove All" to clear the cached data.

3. Try a Different Browser: If clearing the cache doesn't help, can you try accessing Veoci using a different browser like Google Chrome or Firefox? Sometimes, specific browsers can have issues.

4. Check File Format and Size: Also, ensure that the picture you're trying to upload is in a compatible format (like JPEG or PNG) and not larger than the allowed file size.

5. Profile Settings: If these steps don’t resolve the issue, let’s check your profile settings:

- Click on your avatar (the profile picture) in Veoci.
- Go to "Account Settings" and see if there is an option for uploading a picture.

If you still face trouble after trying these steps, there could be a server-side issue. You might want to contact Veoci support at [email protected] for further assistance.

Are you satisfied with the solutions I’ve provided so far?