Hi! I understand you're unable to see your balance in the i-Invest iPru app. Let's work through it together to figure out what's going on.

To start, can you tell me:
- Are you able to log in to the app successfully?
- Have you noticed if the app shows any error messages or just a blank balance?
- Are you connected to the internet via Wi-Fi or mobile data?
- Did this issue start recently or has it been ongoing?

While I wait for these details, here are some initial steps you can try:

1. Check Your Internet Connection: Make sure your device has a stable internet connection. You can try switching between Wi-Fi and mobile data to see if that helps.

2. Refresh or Restart the App: Close the app completely and reopen it. Sometimes a restart can reload your data properly.

3. Clear App Cache: On your Android 10 device, go to Settings > Apps > i-Invest iPru > Storage > Clear Cache. This can help remove any temporary data that might be causing the display issue.

4. Update the App: Ensure you have the latest version of the i-Invest iPru app installed from the Google Play Store. Updates often fix bugs and improve functionality.

If after these steps you still can’t see your balance, it could be related to account synchronization or server-side issues.

Please let me know the specifics from above, and we can delve deeper into troubleshooting or look into ways to access your account statement online directly if needed1 4.

Are you able to try these steps now and tell me what you find?

I'm not seen my balance in I invest ipru app

Thanks for confirming you're still not seeing your balance in the i-Invest iPru app. Let's try a few more focused steps to get this resolved.

Since this is happening on your Android 10 device using the WebKit browser environment, I want to make sure the app itself is syncing your account data properly.

Here’s what I suggest next:

1. Check Account Statement via Website or App:
Sometimes the balance might not show on the dashboard due to temporary sync issues. You can get a detailed account statement that shows your balance and transactions by navigating to:
Investor Services > Account Statement within the app or on the official ICICI Prudential Mutual Fund website. This will help confirm if your investments are recorded correctly on their servers1.

2. Verify Login Credentials and Multiple Folios:
Double-check that you are logged into the correct account if you hold multiple folios (investment accounts) under i-Invest iPru. Sometimes investments might be under different folios and might not display on the main screen. The Account Statement section lists all folios linked to your login.

3. Reinstall the App:
If the balance still doesn’t show, try uninstalling the i-Invest iPru app and then reinstall it from the Google Play Store. This can fix any corrupted files or update issues that clearing cache might not address.

4. Check for Server or Sync Issues:
Server-side delays or maintenance could cause temporary issues with balance visibility. If none of the above works, you may want to contact ICICI Prudential Mutual Fund customer care directly via [email protected] to check if there is any known issue affecting your account display.

If you're in a hurry to see your balance, the online Account Statement is usually the fastest way to get a snapshot of your holdings right now.

Please try these steps and let me know how it goes. That way, I can assist you further if needed.

Are you satisfied with the solution I provided?