[Zip] Zip won’t allow me to add another form of pmt

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Mel Hal
1 year ago In Zip
Zip won’t allow me to add another form of pmt

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hi there! I understand you're having trouble adding another payment method to your Zip account on your iPhone. Could you tell me a bit more? For example, what happens when you try to add the new payment method? Are you seeing any error messages?

In the meantime, there are a few common reasons Zip might not let you add a new payment method:

1. The card you're trying to add might already be linked to another Zip account. For security, Zip doesn't allow the same card on multiple accounts.

2. The zip code you enter for the new card must exactly match the billing zip code your bank or card issuer has on file.

3. The new payment method needs a valid US mailing address associated with it.

To help you move forward, let's try these steps together:

- Double-check the billing zip code and address you enter when adding the card matches exactly what your bank has.

- Make sure the card isn't already associated with another Zip account you might have.

- If you're sure of the above, try removing any cached app data by logging out of the Zip app, closing it completely (swipe up from the bottom to close), then reopening and logging back in before trying again.

If these don’t work, let me know any error messages or strange behavior you see, and we can dig deeper! Does this sound like a good place to start?

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