[DigiLocker] Security issue detected. This device does not meet security requirement.

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VijayaKumar K
2 weeks ago In DigiLocker
Security issue detected. This device does not meet security requirement.

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Pierre

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2 weeks ago

Hello! I see you're encountering a security issue with the DigiLocker app on your device where it says, "This device does not meet security requirements." To help you better, may I ask a few questions first?

1. Are you using DigiLocker on a Windows device through a browser, or is this on a mobile device with the DigiLocker app installed?
2. Have you recently rooted or jailbroken your device, or modified system settings in a way that might reduce security?
3. What exactly were you doing in the app when this message appeared?

Once I have these details, I can guide you through the most appropriate steps. Meanwhile, here are some general things to check on Windows and browser environment:

### Step-by-step solution to explore:

1. Update your browser and OS: Ensure your WebKit-based browser and Windows 10 system are fully updated to avoid compatibility issues.
2. Clear browser cache and cookies: Sometimes stored data can cause verification issues. Clear cache & cookies in your browser settings.
3. Check browser security settings: Make sure JavaScript is enabled, and no extensions (like ad blockers) are interfering with DigiLocker.
4. Try a different browser: If you have access, try accessing DigiLocker through a different browser (like Chrome or Edge) on your Windows device.
5. Verify network security: Use a trusted network rather than a public Wi-Fi or VPN that might cause security flags.

If you are on a mobile device running DigiLocker app:
- DigiLocker requires the device to be secure (not rooted/jailbroken), have proper safety net status, and system updates installed.
- Disable any device modification apps, and check if you have enabled device encryption and lock screen security.
- Reinstall the app from the official source.

If these steps don't work, it might be a deeper security verification DigiLocker performs to protect your documents. In that case, contacting DigiLocker support at [email protected] could be necessary.

Would you like me to assist you with any of these steps in detail depending on your setup?

Here are some recent video guides that also explain how to solve this issue for DigiLocker 1 2

Are you satisfied with the solution I provided?

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