Hi! I see you entered the wrong PIN and got locked out of the Entrust Identity app, and you’ve received reset codes including the one you shared (655603520). No worries, I can guide you through resetting your PIN using those reset codes.

Here’s a step-by-step process to unlock and reset your PIN:

1. Open your Entrust Identity app on your Android device.
2. When prompted that your app is locked due to incorrect PIN attempts, look for the option to "Reset PIN" or "Unlock."
3. Enter the PIN Reset Code you received (655603520) into the app where it asks for it.
4. After entering the reset code, click the "Unlock" or similar button.
5. The app should then provide you with an Unlock code.
6. You may need to enter this Unlock code into your Entrust dashboard or the app itself as prompted to complete the unlock process.
7. Once unlocked, you will be prompted to create a new PIN. Choose a new PIN that you will remember.

If the app does not prompt for these steps automatically, you might find them under a “Help,” “Settings,” or “Security” menu related to authentication or token management.

Since you’re on Android 10 and using WebKit-based browsing, ensure you have a stable internet connection during this process, as the app communicates with Entrust servers to validate the reset codes.

If you encounter any issues, such as the reset code not being accepted or the app not progressing, let me know the exact screen or error message you see. We can then explore deeper troubleshooting or involve support if necessary.

Does this help you move forward with your PIN reset?

Am using Windows app not adriod, and when i re-enter the same code it says incorrect unlock code. Re enter the code.

Thanks for clarifying that you are using the Entrust Identity Windows app and that the reset code you received is not being accepted as an unlock code. Let's work through this carefully.

Based on Entrust's official instructions for Windows app users who are locked out due to incorrect PIN entries, here are the typical steps to unlock the authenticator:

1. Log in to the Entrust Identity portal (usually via a web browser) and navigate to your profile or security settings.
2. Look for an option like “Unlock” or “Reset Authenticator” (sometimes labeled as “Reinitialize”).
3. Use the PIN Reset Code you received (like the 655603520 code) on the portal to generate an unlock token or code.
4. Enter that unlock code into the Entrust Windows app when it prompts you for it.

If entering the reset code directly into the app says “incorrect unlock code,” it may mean you are entering the reset code in the wrong place/code field, or the process must start from the Entrust portal to generate an unlock code first.

Here’s what I suggest you try next:

- Go to the Entrust Identity web portal (where your account is managed).
- Find the "My Profile" or "Security" section.
- Use the provided PIN Reset Code there to generate an Unlock Code.
- Then, open your Entrust Windows app and enter the generated Unlock Code when prompted.

If you don’t see the option or are unsure where exactly to input the code, Entrust documentation indicates that reinitializing the authenticator (which resets it completely) is also an option but will require re-registering the app with your account1 2.

Let me know if you can access the portal or if you need help locating these settings. Also, if you have the exact wording of prompts or error messages from the Windows app, that could help clarify the process.

Are you comfortable trying these steps?

Could you help me with the clear website link

Sure! For official Entrust Identity app support, guides, and downloads, you can visit this Entrust support page:

https://www.entrust.com/support/identity-and-access-management/entrust-identity-app

This page has helpful information on getting started, FAQs, and downloads for Entrust Identity, including the Windows app you are using.

If you need to manage your account or find the portal to generate unlock codes, you usually access that through your organization's Entrust Identity portal, but this support page is a great starting point for official references and troubleshooting.

Let me know if you want me to help you navigate any specific part of the site! Are you satisfied with this link?

While using entrust app, i placed in wrong PIN and was locked. Now they have sent me reset codes 655603520

Hi again! Since you’re locked out of the Entrust Identity app from entering the wrong PIN and have a PIN Reset Code like 655603520, here’s the official way to reset your PIN based on Entrust’s instructions for their Soft Token app:

1. Log into your Entrust Identity portal with your usual credentials (this is typically done in a web browser).
2. Go to My Profile.
3. Click the Authenticators tab.
4. Open your Entrust Identity app on your device.
5. In the app, when prompted, click Forgot Your PIN? or similar option.
6. Enter the 9-digit PIN Reset Code you received (such as 655603520).
7. Click Unlock.
8. The portal will then display an Unlock Code or Token.
9. Enter this Unlock Code back into your Entrust Identity app when prompted.
10. Once accepted, you can set a new PIN within the app.

This flow requires first using the Reset Code in the portal or app to get an Unlock Code, which is then entered to regain access and set a new PIN1 5.

If the app states the reset code is incorrect, likely the steps above weren’t fully followed, or the code must be entered in the portal first to generate the unlock token.

Would you be able to try these instructions, especially the profile/authenticator portal step to get the unlock code? Let me know if you need help navigating the portal or if you hit any errors along the way!

I have faild to log in can you help me my pin reset code now is 057197568

Hi! Since you’re unable to log in and you have a new PIN Reset Code (057197568), let’s carefully go through the unlock process to get you back into your Entrust Identity app.

Here’s what you need to do:

1. Log into your Entrust Identity portal using a web browser, if possible.
2. Navigate to My Profile.
3. Select the Authenticators tab where your soft token authenticator is listed.
4. Click on the authenticator you want to unlock.
5. Look for an option like Forgot Your PIN? and click it.
6. When prompted, enter your new PIN Reset Code (057197568).
7. Then click Unlock.
8. The portal will generate an Unlock Code.
9. Open your Entrust Identity Windows app and enter the Unlock Code when requested.
10. Once accepted, you should be able to set a new PIN and regain access.

If you can’t get into the portal or are unsure how to navigate, please let me know, and I can help guide you through the steps or assist with alternative options.

Here is the official Entrust guide for unlocking your authenticator that you might find useful:
Unlock your Entrust ST authenticator

Are you able to access the portal to start this process? If not, tell me where you get stuck so I can assist further!

What to do if Entrust Identity app login fails?

Hi! If you’re facing login failures with the Entrust Identity app, here are some key troubleshooting steps you can try to resolve the issue:

1. Verify your response: Make sure the PIN or passcode you enter is correct—double-check for typos or mistakes.

2. Check your device’s time settings: The Entrust app relies on accurate time synchronization for token generation. Ensure your device’s date and time are set to update automatically and synced correctly with your mobile carrier or internet time server, including daylight savings adjustments.

3. Restart the app and device: Sometimes simply restarting the Entrust app or your device can clear temporary issues.

4. Network connection: Confirm you have a stable internet connection, as some functions require server communication.

5. Use the official Entrust Identity portal for reset or unlock: If you are locked out or the app repeatedly rejects your PIN, use the web portal to unlock or reset your authenticator following the steps we discussed earlier.

6. Contact Entrust support: If none of these steps help, reaching out directly to Entrust support via [email protected] can provide personalized assistance for your account and app issues.

For detailed official login troubleshooting guidance, you can also review this Entrust documentation page:
Log in help - Identity as a Service

Let me know if you’d like me to walk you through any of these steps! Are you satisfied with this guidance?

I was in the prosses of registering into the app with my bank obatined addresses and OTP paswards but i fogot my PIN

Hi! Since you’re registering into the Entrust Identity app using your bank’s provided addresses and OTP passwords but forgot your PIN, here’s how you can recover or reset your PIN with the assistance of your bank:

1. Access your bank’s online portal where Entrust app registration or management is integrated. For example, banks often have a section like “Second Factor Security” or “Security Settings.”
2. Look for the Entrust app unlock or PIN reset option. This might appear as “Desbloqueo App Entrust,” “Reset PIN,” or similar, depending on your bank’s interface.
3. Enter the PIN Reset Code you received or request one if you haven’t yet.
4. You’ll typically get an OTP on your registered mobile device. Enter that OTP as confirmation.
5. Follow the prompts to create a new PIN for your Entrust Identity app.

For example, Produbanco has a documented process where you log into Produbanco en línea, navigate to “Servicios Bancarios” > “Segundo Factor Seguridad” > “Desbloqueo App Entrust,” enter your reset code, receive an OTP on your phone, and confirm it to reset the PIN6.

If you’re unsure how to find these options on your bank’s portal or if your bank is different, you can also check the bank’s online help center or contact their support for Entrust app PIN reset guidance. Additionally, Entrust’s general Spanish support page can be helpful:
Soporte de Entrust Identity App

If you want, I can help you navigate a specific bank’s process if you tell me which bank you are using. Does this help you get started with recovering your PIN?