Hello! I see your Sing AI app screen is black and blank on your iPhone with iOS 18.6.2. Let’s get this sorted for you. To make sure I guide you properly, could you tell me a bit more about this? For instance, does the app start and then goes black, or does it just stay on a black screen right after launching? Also, have you tried any fixes yourself so far, like restarting the app or your phone?

Meanwhile, here’s a simple step-by-step to start with:

1. Close and restart the app
Double-click the home button or swipe up from the bottom (depending on your iPhone model) to open the app switcher. Swipe up on the Sing AI app to close it, then reopen it.

2. Restart your iPhone
Hold down the side button and the volume button until you see the power off slider. Slide it, wait for your phone to turn off, then power it on again.

3. Check for app updates
Open the App Store, tap your profile icon at the top right, then scroll down to see if Sing AI has any available updates. If yes, update it.

4. Reinstall the app
Press and hold the Sing AI app icon until the menu appears, tap "Remove App," then "Delete App." After that, go to the App Store, search for Sing AI, and reinstall it.

5. Check for iOS update
Go to Settings > General > Software Update to make sure your iPhone is running the latest iOS version. Although you have 18.6.2, confirming this helps.

If after these steps the problem still happens, it could be related to an app glitch or possibly an issue with app permissions or network connection. Let me know what happens after trying these steps and if you noticed any patterns or messages. That way, I can give you more specific advice tailored to your situation.

Are you able to try those?

I followed your advice and deleted my app to get rid of the blank black screen. I’ve reinstalled the app and all my songs have gone - all of them . I want them back now or I’ll quit my subscription

Thanks for letting me know what happened after reinstalling the app. I completely understand how important your songs are, so let’s try to get them back.

When you delete and reinstall the Sing AI app, the locally stored data might be removed, but if your songs were saved to your account or cloud storage within the app, there should be a way to restore them.

Here are the steps you can try to recover your songs after reinstalling:

1. Log in to your Sing AI account
Make sure you sign in with the same account details you used before uninstalling. Your songs are often linked to your user account.

2. Check for a 'Trash' or 'Recently Deleted' folder inside the app
Some music apps keep deleted songs temporarily available for recovery, so look around in your music library for any trashcan icon or “Restore” option.

3. Look for a restore or sync option in the app settings
Sing AI may have an option to sync or restore your cloud-backed songs under settings or account options.

4. Check your subscription status
Ensure your subscription is active and connected to your account, as some content may be accessible only with an active subscription.

5. Restart the app after signing in
Sometimes a restart helps the app re-sync your library fully.

If none of these options bring back your songs, there might be an issue with how the app saved your playlists previously, or they may have been stored only locally (which would be lost on deletion).

Since this is important and specific to Sing AI app’s internal data management, and to avoid any accidental data loss, you might want to check the official Sing AI support or their FAQ might provide a song recovery feature to help here.

Would you like me to look up more detailed recovery info or connect you with specialized support for your subscription? Your songs are definitely worth retrieving if possible.

Are you already logged in with your original account? And do you see any option for restoring songs inside the app right now?