Hello! I understand some items were unavailable in your Ocado delivery today and you mentioned mobility issues, which makes this more challenging for you. I’d really like to help get this sorted for you.

To start, could you tell me a bit more about the unavailable items? For example:
- Were these items clearly marked as unavailable in the app before delivery or only missing on delivery?
- Did you receive any substitute items from Ocado, or was it just the items missing entirely?
- Have you tried checking your account to see if you can modify or reorder those missing items?

Since mobility is an important factor, I want to make sure we explore options that minimize any extra trips or effort on your part.

Meanwhile, here are some general tips that might help:
1. Check the "Unavailable Items" section in your order confirmation or delivery notification email. Ocado usually lists replacements or unavailable items there.
2. If you couldn’t modify the order in time, you can request a refund or credit for missing items through the Ocado Customer Hub or app.
3. Ocado offers priority assistance or special delivery slots for customers with mobility and vulnerability issues — I can guide you on how to register for those if needed.
4. For future orders, consider ordering items well in advance and keeping an eye on the availability notifications in the app.

If you want, I can walk you through the app to check for refunds or substitutions right on your iPhone (iOS 18.7) or help you contact support directly.

Would you like to try that now? And please do share more about the missing items so I can assist further!