Hi! I understand your online connection with the Ocado app isn’t working. Let’s get this sorted out together. Could you tell me a bit more about what’s happening? For example, is the app not loading at all, freezing, or are you seeing any specific error messages? Also, are you using Wi-Fi or mobile data on your Windows device?

In the meantime, here are some initial steps we can try to fix common Ocado app connection issues on Windows:

1. Check Your Internet Connection: Make sure your device is connected to the internet. You can try opening other websites or apps to verify connectivity.

2. Restart Your Device: Sometimes a simple restart helps clear temporary glitches.

3. Clear Browser Cache and Cookies: Since you’re on Windows using a WebKit-based browser, clearing the cache and cookies can help if the app is accessed via a web platform.
- Go to your browser settings
- Find Privacy or History settings
- Clear browsing data for cache and cookies
- Restart the browser and try again

4. Update Your Browser: Ensure your browser is up to date to avoid compatibility issues.

5. Try a Different Browser or Device: If possible, try accessing Ocado on another browser or device to see if the problem is specific to your current setup.

If you’ve already tried these or if the problem persists, let me know any unusual messages you see, and I can help with more advanced troubleshooting steps. We can also check if there are any ongoing server issues affecting Ocado’s service.

Are you satisfied with trying these initial steps for now?