If you are experiencing issues with the Publix Pharmacy app not allowing you to add a patient, follow these steps to troubleshoot and resolve the problem.

1. Update the App

Ensure that you have the latest version of the Publix Pharmacy app installed:

- Open the App Store on your iPhone.
- Search for "Publix Pharmacy".
- If an update is available, tap "Update".

2. Check Internet Connection

Verify that you have a reliable internet connection:

- Ensure Wi-Fi or cellular data is enabled in your iPhone settings.
- Try browsing a website or using another app to confirm connectivity.

3. Log Out and Back In

Logging out and back into your account can resolve session-related issues:

- Open the Publix Pharmacy app.
- Go to your account settings by tapping on your profile icon.
- Select “Log Out”.
- Log back in with your credentials.

4. Clear App Cache and Data

Although iOS does not allow direct cache clearing, uninstalling and reinstalling the app can serve the purpose:

- Press and hold the Publix Pharmacy app icon until it shakes.
- Tap the "X" to delete it.
- Reinstall the app from the App Store and log in again.

5. Check App Permissions

Ensure that the app has the necessary permissions:

- Go to Settings on your iPhone.
- Scroll down and select the Publix Pharmacy app.
- Check if all permissions are enabled, especially for accessing contacts if needed for adding patients.

6. Review Account Status

Confirm that your Publix Pharmacy account is in good standing:

- Check for any alerts or messages regarding your account status within the app or through email.
- If needed, access the troubleshooting page specific to your pharmacy account here - [learn more].

7. Contact Customer Support

If the issue persists, reach out to Publix customer support for further assistance:

- Visit the technical assistance page for guidance here - [learn more].
- You can also access FAQs related to technical problems directly from their help center.

By following these steps, you should be able to troubleshoot the issue with adding a patient in the Publix Pharmacy app effectively.