Hi there! I understand you're trying to add a payment method in the Publix Pharmacy app, but you get an error as soon as you click on the payment method option. Let's get this sorted out together.

To start, may I ask:
1. Are you logged into your Publix Pharmacy account in the app?
2. What exactly does the error message say, if there is one?
3. Have you tried adding a payment method before, or is this your first time?
4. Is the app updated to the latest version on your iPhone running iOS 18.7?

While you check on those, here are some easy steps to troubleshoot this issue that usually help resolve payment method errors:

1. Ensure the app is updated: Go to the App Store and check if there is an update available for the Publix Pharmacy app. Sometimes older versions can cause unexpected issues.

2. Restart the app: Completely close the app (swipe it away from your open apps) and relaunch it. This can refresh the app’s connections.

3. Check your internet connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network.

4. Log out and log back in: Try signing out of your account and logging back in to refresh your session.

5. Clear app cache (if possible): While iOS doesn’t have a specific cache clear option, deleting and reinstalling the app can clear temporary glitches.

6. Review permissions: Go to your iPhone Settings > Scroll to the Publix Pharmacy app > Check if it has necessary permissions enabled, such as access to network or location (if needed).

If after trying these steps the problem still exists, it could be related to your account or a backend issue on our side. At that point, I would suggest:

- Checking if your account has any restrictions or needs verification.
- Trying to add the payment method via the Publix website as an alternative.
- Letting me know the exact error message so I can look further.

Would you like me to guide you through any of these steps? And please share any details you see with the error. That will help me assist you better!

Won’t let me add a payment method. Errors as soon as I click payment method

Thanks for confirming the issue remains the same when adding a payment method in the Publix Pharmacy app on your iPhone with iOS 18.7. Let's dig a little deeper to help you out.

Since the error happens right when you tap the payment method section, it could be related to the app itself, your account status, or how payment data is being processed.

Here are some targeted steps based on common causes:

1. Verify your Publix account connection:
Sometimes account syncing might be off, causing errors when adding payment methods. Try logging out of the app, then log back in. This can reconnect your account properly. You can also check account help here for details: Publix Pharmacy Account Help 1

2. Update app to the latest version:
Make sure your Publix Pharmacy app is updated from the App Store. Older versions can cause unexpected errors.

3. Reinstall the app:
Deleting and reinstalling can clear possible corrupted cache or files that cause such errors since iOS doesn’t offer manual cache clearing.

4. Check your internet connection:
Make sure you have a strong, stable connection. Sometimes unstable Wi-Fi or cellular data results in failed requests.

5. Payment method specifics:
Double-check the payment card info you’re inputting (card number, expiration date, billing address). Sometimes the card might be declined if the info differs from what the bank has on file. If you use cards connected to mobile wallets (Apple Pay, etc.), try entering the card manually. Also, contact your bank if the card is new or has restrictions.

6. Try on the Publix website:
As a workaround, try logging into your account on the Publix website and add your payment method there. Sometimes the app-specific issue doesn't appear on the website.

If none of these steps solve the problem, it could be a back-end issue on Publix's side or a specific account flag, and I would recommend contacting Publix Pharmacy technical support directly via email at [email protected]. They can check your account and server status.

Would you like me to guide you through any of these steps right now? Also, if you see any specific error messages, please share them so I can assist better!