[Koala Sampler] Koala doesn't start since the update from yesterday

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Thana
7 months ago In Koala Sampler
Koala doesn't start since the update from yesterday

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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7 months ago

Hello! I understand your Koala Sampler app isn't starting after the update from yesterday. Let's see how we can get it running again on your Android device.

To start, could you please tell me:

1. What device model you're using?
2. Are you seeing any error messages or does the app just stay on a loading screen or crash instantly?
3. Have you tried restarting your device or reinstalling the app since the update?

Meanwhile, here are some initial steps to try:

1. Clear App Cache and Data:
- Go to your device Settings > Apps > Koala Sampler
- Tap on Storage > Clear Cache and then Clear Data.
This can fix corrupted temporary files after an update.

2. Restart Your Device:
Sometimes a simple reboot can resolve startup issues.

3. Check for Further Updates:
Sometimes an immediate follow-up patch is released shortly after a problematic update. Visit the Play Store and see if there’s a newer update available.

4. Reinstall the App:
If the above doesn’t help, back up your important samples/settings if possible, then uninstall and reinstall the app fresh.

If these don’t resolve it, the problem could be a bug introduced in the update specific to certain Android versions or devices. In that case, reporting the issue to Koala’s support with your device details and app version would be best: https://www.koalasampler.com/contact 1.

Let me know what you observe or if you have already tried any of these steps! We'll get to the bottom of this together.

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