Hi! I understand your Wordscapes app is freezing, especially during ads that won't end. That definitely interrupts your gameplay experience. Let's get this sorted out together.

First, can you tell me if this happens only during ads, or does the app freeze at other times too? Also, have you tried any fixes so far, like restarting the app or your phone?

Meanwhile, here are some steps you can try to resolve frozen ads on your iPhone running iOS 18.6.2:

1. Force Close and Reopen Wordscapes:
- Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to see all open apps.
- Find Wordscapes and swipe it up to close it completely.
- Then, reopen the app and try again.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the "slide to power off" slider appears.
- Slide it, wait for the device to power off fully, then press the side button to turn it back on.

3. Check for App Updates:
- Open the App Store, tap your profile icon at the top right, scroll to Wordscapes, and see if an update is available. Keeping the app updated can solve many bugs.

4. Switch to a Stable Internet Connection:
- Frozen ads can sometimes be due to slow or unstable internet. Try switching between Wi-Fi and cellular data and see if it improves ad loading.

5. Reinstall the App (if nothing else works):
- Since iOS 18.6.2 saves your progress if you use Game Center or your account linked with Wordscapes, uninstalling and reinstalling the app won’t erase your progress.
- Delete the app by pressing its icon and selecting "Remove App," then reinstall from the App Store.

If the freezing happens repeatedly with a particular ad, you could take a screenshot of that ad and send it to [email protected] so the support team can look into those specific ads.

Let me know if any of this helps or what you’ve tried so far, and we can take it from there! Are you able to get past the frozen ads now?