Hi there! I’m sorry to hear your Aaptiv app won’t start on your Android device. Let’s see if we can get it up and running together.

To start, can you tell me if the app shows any error messages when you try to open it? Also, have you tried restarting your device or reinstalling the app already?

Meanwhile, here are some initial steps to try on your Android 10 device:

1. Restart your phone: Sometimes a simple reboot can resolve temporary glitches.
2. Clear app cache and data:
- Go to Settings > Apps > Aaptiv.
- Tap on Storage, then select Clear Cache and Clear Data.
- Open the app again and see if it starts.
3. Check for app updates:
- Open the Google Play Store, search for Aaptiv, and see if an update is available.
4. Reinstall the app:
- Uninstall Aaptiv from your device.
- Restart your phone again.
- Install the latest version from Google Play Store.

If none of these steps help, we can look at app permissions or your network connection next. Could you please try these and let me know how it goes?

Also, if you want to check out more troubleshooting tips, Aaptiv's official support site has helpful resources: Aaptiv Support 1.

Looking forward to your update!