Hi there! I see you’re having trouble loading your card using funds from your PaySika account. Let’s get this sorted out together.

To start, could you tell me a bit more about what happens when you try to load your card? For example:
- Are you getting an error message?
- Has the transaction started but failed at some point?
- Are the funds still showing up in your PaySika account balance?

In the meantime, here are some common things to check that can help resolve the card loading issue:

1. Card Blocked or Restricted:
Sometimes cards get blocked automatically if there were a couple of failed payment attempts due to insufficient funds. If that’s the case, your card may be temporarily blocked and you won’t be able to load funds onto it until it’s unblocked. You can check this via the PaySika app or website. If your card is blocked, you might need to contact PaySika support to get it unblocked1.

2. Verify Your Account Balance:
Confirm that the money you wish to load is indeed available in your PaySika account. Sometimes the balance may not have updated if the transaction was recent.

3. Network or App Issues:
Ensure you have a stable internet connection since the app may need to communicate online to authorize the card loading. Also, check if the PaySika app is updated to the latest version on your Android 10 device.

4. Correct Loading Process:
To load your card, typically you enter the amount and confirm the recharge within the PaySika app. If you use mobile money to fund the account, make sure the mobile money number is the one registered with PaySika2.

If you’ve checked these and still can’t load your card, please let me know any specific messages you’re seeing or actions you’ve taken so far. That'll help me guide you further precisely.

Are you able to tell me more details about the issue?