Hi there! I understand your StepSetGo app isn't counting your steps, and I’d love to help you get this sorted out. Just to narrow things down, could you tell me if this issue started recently or has it been happening for a while? Also, are you using any specific features of the app when the steps don't count (like walking with the app open or closed, or during certain times)?

Meanwhile, here’s a step-by-step approach that usually helps fix step-counting issues on Android devices like yours (WebKit device running Android 10):

1. Check App Permissions:
Make sure StepSetGo has the necessary permissions enabled, especially for motion and physical activity tracking. You can do this by going to your device’s Settings > Apps > StepSetGo > Permissions. Ensure permissions for physical activity, location (if applicable), and background activity are on.

2. Enable GPS and Network Connection:
Sometimes the app uses GPS to track movement accurately. Ensure your GPS/location service is turned on and your device is connected to the internet.

3. Close and Reopen the App:
Fully close the StepSetGo app (not just background it) and then reopen it. Sometimes a simple restart of the app resets sensors.

4. Check Battery Optimization Settings:
Battery saver modes or optimization can restrict app activity in the background. Go to Settings > Battery > Battery optimization and exclude StepSetGo from optimization if applicable.

5. Restart Your Device:
A device restart often refreshes sensors and app performance.

6. Update or Reinstall the App:
Check if there’s an update available for StepSetGo on your app store. If the problem persists, try uninstalling and reinstalling the app to clear any corrupted data.

If after trying these the steps still aren’t counting, let me know what you’ve already attempted, and we can dig a bit deeper or explore any device-specific settings that might affect step tracking.

Are you comfortable trying these out? Also, would you like me to guide you through any particular step?

Already these are checked by still not working

Thanks for letting me know you’ve already tried the usual steps. Since the basic troubleshooting isn’t resolving the issue, let’s explore some deeper checks specific to your Android 10 WebKit device and StepSetGo app integration.

1. Sensor Health Check:
Your phone’s motion sensors (accelerometer and gyroscope) are the core hardware tracking your steps. On many Android devices, you can dial *#0*# to access the sensor test menu. From there, run tests for the accelerometer and gyroscope—you should see real-time data and a pass/fail status. If a sensor fails, it could explain why steps aren’t counted2.

2. Google Fit Connection:
StepSetGo sometimes integrates with Google Fit to track activity data. Check if your StepSetGo app is properly connected to Google Fit, and that you’ve authorized all permission requests correctly. There have been instances where Google blocks apps’ access to sensitive data, which could cause syncing issues3.

3. Background Data & Sync Settings:
On Android 10, app background activity and data usage can be limited. Double-check that StepSetGo is allowed to run in the background and sync data without restrictions. Go to Settings > Apps > StepSetGo > Battery > Allow background activity. Also, check Data Usage settings and ensure background data is enabled.

4. Clear Cache and Data in Settings:
If you haven’t already, go to Settings > Apps > StepSetGo > Storage and clear the cache, then clear data (note that clearing data may reset app settings and you may need to log in again).

5. Try a Different Internet Connection:
Sometimes switching between Wi-Fi and mobile data helps the app sync with servers accurately9.

If these steps don’t help, it might be worth sending a detailed message to StepSetGo’s support at [email protected], including your device details and the troubleshooting you’ve done so far1.

Would you like me to guide you through any of these deeper checks now?

How to fix StepSetGo app issues?