Hi there! I understand you're having internet connection issues specifically with the Design Masters app when moving to another room. Just to clarify a bit, is this happening only with the Design Masters app, or are you noticing general Wi-Fi or internet problems on your iPhone when moving between rooms? Also, when you move rooms, does your Wi-Fi signal drop significantly or disconnect entirely? This will help me narrow down the issue and suggest the best solution for you.

Only with the design masters app

Thanks for confirming that the connection issue happens only in the Design Masters app on your iPhone. To get a better idea — does the app lose connection completely when you move to another room, or does it just slow down? Also, does your Wi-Fi signal strength drop noticeably on your phone when you move around the house?

Meanwhile, I can share that Design Masters: Home Simulator is an interactive game where you design interiors and play puzzles. It requires a stable internet connection for certain features to work smoothly1.

Here’s a step-by-step approach to troubleshoot:

1. Check Wi-Fi Signal Strength: Even if other apps work fine, Design Masters might require a stronger, stable connection. When you move rooms, glance at your iPhone’s Wi-Fi indicator in the status bar. Does it dip from full bars to fewer or disconnect?

2. Close Background Apps: Sometimes, background apps can interfere with performance. Double-click the Home indicator and swipe up to close other apps to free up resources.

3. Update the Design Masters App: Make sure you’re on the latest version. Open the App Store, tap your profile icon, and scroll to see if an update is available.

4. Reinstall the App: If the app’s data got corrupted, reinstalling can help. Press and hold the app icon, choose “Delete App,” then reinstall from the App Store.

5. Reset Network Settings: On your iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This clears saved Wi-Fi passwords but can fix underlying network glitches.

6. Try a Different Network: If possible, connect to a different Wi-Fi network or use cellular data to check if the problem persists there.

If the problem continues after these steps, it could be related to Design Masters app’s handling of roaming on Wi-Fi or a server-side issue. In that case, I can help you reach out to the developers for further support.

Let me know how it goes or if you want to go through these steps together! Are you comfortable trying these now?

I deleted and reinstalled the app - when I try to add a piece of furniture I get internet connection lost check connection

Thanks for sharing that detail—so after reinstalling the Design Masters app, you get an "internet connection lost, check connection" error specifically when trying to add a piece of furniture, right? That helps narrow it down.

This kind of issue often relates to how the app connects to its servers, especially for content like furniture assets that might need to download fresh data in real time. Since you've reinstalled the app, I'd like to suggest a few targeted steps:

1. Clear App Cache and Log Out/In: Some users have found that clearing the cache and logging out then back into the app helps reset its connection to the servers. Unfortunately, on iOS, there's no direct cache clearing option, but logging out and restarting the app simulates this. Look in the app’s settings for a log out option, then close the app fully and reopen it to log back in.

2. Toggle Airplane Mode On and Off: This quickly resets the phone's network connections. Swipe down to open Control Center, toggle Airplane Mode on, wait 10 seconds, then toggle it off. Then, reopen Design Masters and try again.

3. Check with Cellular vs. Wi-Fi: If you're on Wi-Fi, temporarily switch to cellular data, or vice versa, to see if one network has restrictions or instability causing the problem.

4. Restart Your iPhone: A simple reboot can resolve lingering network glitches or app communication stuck states.

5. Contact Developer Support: If none of the above steps work, the issue may be on the app's backend or a bug affecting your particular version or account. You can reach Design Masters support at [email protected] with details about your iPhone model, iOS version (iOS 18.6.2), and the exact error. They might have a server-side fix or more detailed guidance.

This advice reflects common solutions reported in similar situations by other users experiencing connection errors in Design Masters1. Let me know if you'd like me to help you step through these, or if you want a direct template for contacting support.

Are you comfortable trying these steps now?

I restarted the iPhone, reset airplane mode - no change - I’m also unable to save progress. The same thing happens on my iPad

Thanks for the update and letting me know the issue is also happening on your iPad. That suggests the problem is likely not device-specific but more related to your account, connectivity, or app backend.

Based on what you described—unable to save progress and connection errors on both iPhone and iPad—it sounds like the game is having trouble syncing your data to its servers. This scenario has been reported by other users, where game progress doesn’t reliably save or sync across devices1.

Here are some targeted suggestions:

1. Ensure You’re Logged Into the Same Account: Confirm that you are logged into the same Design Masters account/email on both devices. Progress sync depends on this.

2. Stable Internet Connection: Double-check your internet when playing. If possible, try a strong Wi-Fi network known for stable connectivity, or test with cellular data.

3. Check for Available App Updates: Sometimes syncing issues get fixed in newer updates. Visit the App Store on both devices and update if available.

4. Contact Developer Support: Since reinstalling and network resets haven’t resolved it, this might be a server-side sync issue or bug affecting your account. Reach out to Design Masters support at [email protected]. Explain that your progress is not saving on both iPhone and iPad, include your device details (iPhone, iOS 18.6.2), and mention the exact errors you see. They may be able to investigate or restore your data.

5. Avoid Using Multiple Devices Simultaneously: Playing on both devices at the same time can cause conflicts in sync. Try to play and save progress on one device, then open it on the other after some time.

Unfortunately, some users have also reported that the syncing system is not foolproof, and progress saving can sometimes fail unexpectedly1.

If you want, I can help you draft an email to support to speed up the process. Let me know what you’d like to do next!

Are you satisfied with this guidance so far?

I am going g to delete the app - this has been going on for too long. I appreciate your help

I completely understand your decision, especially after the troubles you've faced with the app. Deleting Design Masters is a straightforward step, and it’s good to take a break when something isn’t working right.

If you ever decide to give it another try, or if you want to revisit the game with a fresh reinstall in the future, keep in mind the troubleshooting steps we covered like checking your account login consistency and reaching out to the support team at [email protected]. Sometimes, app issues like these get resolved over time with updates or backend fixes.

Thank you for your patience, and I’m glad I could assist you along the way. If you run into any tech issues in the future or want help with something else, don’t hesitate to reach out.

Are you satisfied with the support I provided today?