Hi there! I understand you’re having trouble with Berry and Cherry juice not showing up in your inventory in Hay Day on your iPhone. To help you better, could you tell me a bit more? For example:

- Are you making these juices yourself using the Juice Press machine?
- Have you recently updated the game or changed devices?
- When you check your inventory, do you see any other products normally?

This info will help me guide you more precisely.

Meanwhile, here are some initial things to try that often clear up inventory recognition issues:

1. Restart the game completely and see if the juice shows up after rebooting.
2. Check the stock of ingredients like berries and cherries—you need those to make the juices first.
3. Make sure your Juice Press machine is unlocked and actively producing Berry or Cherry juice. Sometimes, if the machine isn’t assigned the correct recipe, the product won’t appear in inventory.
4. Verify you have enough storage space in your barn—lack of storage can sometimes prevent products from appearing properly.
5. Ensure your game is up-to-date with the latest version available on the App Store.

If the juice still doesn’t appear after those steps, I can walk you through checking the machine’s settings or look into possible account sync issues.

Let me know if you've tried any of these already or have more details!

I don’t make the juice, receive it from Tom

Thanks for clarifying that you receive Berry and Cherry juice from Tom rather than making it yourself. That helps narrow down the possibilities.

Since Tom is a non-player character (NPC) in Hay Day who offers products for purchase, here are some things to check:

1. Confirm Purchase Completed: Are you sure the transaction with Tom for the berry or cherry juice went through successfully? Sometimes if the purchase doesn't finalize (due to a network hiccup or in-game issue), the juice might not show up in your inventory.

2. Inventory Space: Make sure you have enough room in your barn or storage for the juice to appear once bought.

3. Look for Product Type: Berry juice and cherry juice should show up as bottles in your barn or storage. Double-check that you're checking the right place and looking for the correct item name.

4. Tom’s Offers Rotation: Tom's inventory changes periodically. If you accepted the product some time ago but it was removed later, try checking Tom's shop again to see if those juices are available currently.

5. Restart the Game: Close Hay Day fully and open it again—to sync with the game servers and refresh your inventory display.

6. Check Your Connection: Since Tom's products are purchased online, ensure your iPhone has a stable internet connection during buying and refreshing.

If after verifying these points your Berry and Cherry juice still don’t appear even though you definitely bought them from Tom, it could hint at a syncing issue or a bug.

In that case, I would recommend contacting Hay Day support directly at [email protected] with the following details:
- Your player ID (can be found in game settings)
- Description of the issue
- Approximate time when you purchased the juice from Tom
- Screenshots if possible

They can investigate server-side account data for missing inventory items and help restore them.

Would you like me to guide you on how to find your player ID or how to take screenshots on your iPhone (iOS 18.5) to send to support? Or have you noticed any other strange behavior with your inventory lately?

Can Tom deliver juice in Hay Day?

Great question! In Hay Day, Tom is an NPC who helps you by running errands and buying or selling items. However, Tom does not actually "deliver" juices like Berry or Cherry juice in the sense of sending them to your inventory directly. Instead, you request items from Tom, and he offers you a quantity of those items for purchase. Once you buy them, the products (including juices) are added to your barn or storage if you have enough space.

So to clarify, yes, Tom can sell Berry or Cherry juice, and you can buy them from him, but he doesn't "deliver" them like a quest reward or automatically add them without purchase. You still have to accept and complete the transaction in the game, and the juice then appears in your inventory.

If you purchased Berry or Cherry juice from Tom but don’t see it in your inventory, the issue might be related to the purchase transaction or an inventory display sync problem that we can troubleshoot further.

Does that explanation help? Would you like guidance on checking your purchase history or making sure you received the items correctly after buying from Tom?

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How to unlock and hire Tom in Hay Day?

How to unlock and hire Tom in Hay Day?

Good question! To unlock and hire Tom in Hay Day on your iPhone (iOS 18.5), here’s what you need to do:

1. Reach Farm Level 14: Tom becomes available once your farm reaches level 14 in the game. This is when you unlock him as a helpful NPC.

2. Tap Tom’s Spot: You’ll see Tom’s icon or spot beside the road on your farm. Tap on it to interact with him.

3. Free Trial: When you first unlock Tom, you get a 3-day free trial where he works for you without cost. This time counts down even if you don’t buy anything.

4. Hire Tom Beyond Free Trial: After the free trial, you can hire Tom’s services by paying diamonds. It costs 15 diamonds for 1 day of service. You can choose to hire him day-by-day as needed.

Tom helps by fetching hard-to-find items and running errands, which can be handy as you develop your farm1 2 3.

If you’d like, I can also share tips on the best ways to use Tom effectively once you have him. Are you close to level 14, or have you just unlocked Tom?

How to unlock and hire Tom in Hay Day?

How to unlock and hire Tom in Hay Day?

Sure! To unlock and hire Tom in Hay Day on your iPhone (iOS 18.5), here’s what you need to know:

1. Reach Farm Level 14: Tom becomes available as soon as your farm hits level 14.
2. Tap Tom’s Spot: You’ll see Tom’s icon or spot beside the road on your farm. Tap on that to interact with him.
3. 3-Day Free Trial: When you first unlock Tom, he will work for free for 3 days—this time counts down whether or not you actually use his services.
4. Hiring Tom After Trial: After the free trial, you need to pay diamonds to hire Tom. It costs 15 diamonds for one day of service, and you can hire him day-by-day as needed.

Tom helps by running errands and finding items for you, making him a very handy helper on the farm1 2 3.

If you want, I can also give you tips on how to use Tom effectively once he’s unlocked. Are you close to level 14?

How to unlock and hire Tom in Hay Day?

How to unlock and hire Tom in Hay Day?

Happy to help you unlock and hire Tom in Hay Day! Here’s what you need to know for your iPhone with iOS 18.5:

- Unlock Tom at Farm Level 14: Once your farm reaches level 14, Tom will become available to you.
- 3-Day Free Trial: When you first unlock him, Tom offers a free trial period of 3 days where you can use his services at no cost. Keep in mind this 3-day timer counts down whether or not you actually use him.
- Hiring Tom After Trial: After the free trial ends, you can hire Tom by tapping his spot right beside the road on your farm. Hiring him costs 15 diamonds per day, and you can choose to hire him as needed for one day at a time.
- What Tom Does: Tom runs errands to find certain items you need (except Expansion or Building supplies), which can be very convenient to speed up your farm progress.

If you'd like, I can also share tips on the best ways to use Tom to get the most value from him!

For more info, here’s the official support link: Tom | Supercell Support Portal 1 2 3

Are you currently near level 14, or have you just unlocked Tom?