Hi there! I see you didn’t receive reward points for purchasing 3 Cousins Subs gift cards, is that right? Could you tell me if you made those purchases through the app, in-store, or online? Also, do you recall if it was strictly gift cards or if there were any food purchases along with them?

Understanding this will help me guide you better! Meanwhile, just a quick note: Typically, points are only earned on food purchases, not on gift cards themselves. But let’s make sure by checking your situation in detail.

I did not purchase any food when buying the gift cards. New owners and hard to understand, but thought I'd receive points on that value. Don't know how to scan the code, so days expired in commenting on my experience.

Thanks for sharing those details! I want to be clear: Cousins Subs' official policy is that points cannot be earned by purchasing gift cards—only food purchases qualify for points1. So, while I understand the confusion, the value of gift cards does not accumulate points in the rewards system.

Regarding scanning codes to earn points later, typically you scan the QR code or barcode at the time of purchase or when you buy food to add points to your account. Since points aren't applied to gift cards, that may be why you couldn’t scan for points. If you want to earn points, the best approach is to purchase food items using your rewards account or app.

If you’re interested, some Cousins Subs promotions occasionally offer bonus items for purchasing gift cards, like a free sub when you buy $30 in gift cards10, but points themselves aren’t given on gift card purchases.

If you want help learning how to scan codes or use the app for points on food purchases going forward, I’d be happy to walk you through that! Or if you want me to connect you to the customer service team directly to discuss your experience, I can provide that info too.

Does this help clarify things? Would you like assistance with the app scanning or anything else?