Hi there! Thanks for reaching out. I see you’re encountering a "user cannot use the chat" message in the Yubo app on your Android device. Let's work together to get this sorted out.

To start, could you let me know a bit more? For example:
- Has this just started happening, or has it been ongoing?
- Are you able to use other features of the app without issue?
- Have you tried logging out and back in, or reinstalling the app already?

Meanwhile, here are some steps to try that often resolve chat access problems:

1. Check your account status: Sometimes, chat restrictions happen if the account is under review or temporarily blocked due to community guidelines. Log into your profile and see if there are any notifications or messages regarding this.

2. Verify your app is up to date: Make sure you have the latest version of Yubo installed from the Google Play Store. An outdated app can cause features to malfunction.

3. Clear the app cache: Since you’re on Android 10 using WebKit environment:
- Go to your device's Settings > Apps > Yubo.
- Tap Storage and then Clear Cache.
- Restart the app and see if the chat works now.

4. Network check: Ensure you have a stable internet connection, as poor connectivity can limit app functionalities.

If none of these resolve the issue, could you please share if you've seen this message on all chats or specific ones? Also, any error codes or screenshots you might have would help me dig deeper.

Let me know how it goes, and I’m here to help! Are you satisfied with these suggestions so far?

When I try to chat with anybody, it says "user cannot use the chat". I have a Huawei P40 and I use GBox app to have Google store

Thanks for the extra details! Using a Huawei P40 with the GBox app to access Google Play can sometimes cause compatibility or permission issues that might affect app features like chat in Yubo.

Here’s what I suggest:

1. Check Permissions in GBox and Yubo:
- Open GBox, go to its settings, and ensure that Yubo has all necessary permissions enabled, especially for network access and storage.
- In your phone's Settings > Apps > Yubo, double-check permissions like Microphone, Storage, and Network are enabled.

2. Update Yubo through GBox:
- Sometimes apps installed via GBox don’t update properly. Open GBox, check for app updates, and update Yubo to the latest version if available.

3. Try Logging Out and Back In:
- Log out of Yubo, then log in again to refresh your session.

4. Reinstall Yubo:
- Uninstall Yubo from your device, then reinstall it using GBox to ensure a clean installation.

5. Check for Account Restrictions:
- If your account has any restrictions (due to age, verification, or community guidelines), this can block chat access. Double-check your profile for any alerts or try contacting Yubo support via email at [email protected] if needed.

6. Network Issues:
- Make sure your internet connection is stable and try switching between Wi-Fi and mobile data.

Because the GBox environment can sometimes cause unusual app behavior, if these steps don’t solve the problem, reaching out to Yubo support directly might be necessary for an account-specific check.

Let me know if you want me to guide you through any of these steps! Are you satisfied with this approach so far?