Hi! I’m sorry to hear your Nonogram.com Color app reset your progress to level 1 after an update. Let’s get this sorted out for you.

Could you tell me if you were signed into an account within the app before the update? Progress is typically saved either through an account or iCloud backup on iOS devices. Also, have you tried signing out and signing back in, or checking if your progress appears after reinstalling the app?

Here’s a step-by-step approach we can try:

1. Check Account Sign-in: Open the app and look for a profile or account section. If you had an account and are currently signed out, sign back in. This often restores your saved progress.

2. iCloud Backup: Since you're on iOS 18.5, nonogram.com might use iCloud to sync progress. Go to your iPhone Settings > [your name] > iCloud > and then verify if the app's toggle is on for iCloud access.

3. Restart and Reinstall: Try closing the app completely, restart your iPhone, then open the app again. If that doesn’t work, you may try uninstalling and reinstalling the app. (Note: uninstalling without backup may lose progress if not saved in the cloud.)

4. Contact Support for Progress Pack: If you purchased a progress pack, ensure you’re logged into the correct Apple ID associated with that purchase. You can also try restoring purchases from within the app settings.

If these steps don’t restore your progress pack, I can assist you with detailed instructions for contacting the developers at [email protected] for direct help with your purchase and progress restoration.

Let me know which of these you’ve tried or if you need help with any step!

My app updated and it reset me to level 1. Can I get m progress pack?