Hi! I see your Lorex app on your Android phone opens but crashes when you try to view the live feed from a camera. Let's work together to get this sorted out.

First, a couple of quick questions to better understand your situation:
- What Android version is your phone running?
- Have you recently updated the Lorex app or your phone’s system?
- Does this happen with all cameras or just a specific one?
- Have you tried any troubleshooting steps yet?

Meanwhile, here’s a good troubleshooting flow to try:

1. Clear the Lorex app cache and data:
- Go to Settings on your phone
- Tap Apps & notifications (or just Apps)
- Find and select the Lorex Cloud app
- Tap Storage & cache
- Tap Clear Cache, then Clear Storage/Data
This clears temporary files and may fix corrupted data causing crashes.

2. Check for app and system updates:
- Go to the Google Play Store and make sure the Lorex Cloud app is updated to the latest version.
- Also, in your phone’s Settings > System > System update, ensure your Android OS is current.

3. Restart your phone and the Lorex equipment:
- Power your phone off and back on.
- Power cycle your camera system or recorder by unplugging for 30 seconds, then plugging back in.

4. Try switching video streams if available:
Some users have had better luck switching from Main Stream to Sub Stream in the app's device settings for smoother live video performance. If you can open the camera settings without it crashing, give that a shot.

5. Check app permissions:
Make sure the app has all the necessary permissions (like camera, storage, network) enabled via your phone’s Settings > Apps > Lorex Cloud > Permissions.

If after these steps the app still closes when opening live view, let me know—I can guide you through more advanced diagnostics or check if there are known issues specific to your phone model or app version.

Does that sound good to start? Let me know how it goes!

I have tried all of the fixes listed. The app still does not work. The Lorex app opens, but closes when live view on all cameras is used.

Thanks for confirming you've tried the basic fixes. Since the Lorex app still closes when you enter live view for all cameras, let's explore a few more targeted steps based on recent information.

Here’s what I recommend next:

1. Switch Video Stream from Main to Sub Stream
Sometimes the app crashes because the main video stream is too heavy or incompatible with your current network or phone resources. If possible, go into the app’s device or camera settings and switch the live feed to the "Sub Stream" option, which uses lower bandwidth and resolution and may prevent crashing.

2. Check Device Status in App Settings
Open the app and navigate to the device or camera settings to confirm that all your cameras and the recorder show as Online. If any device is offline, the app may have trouble loading live view.

3. Verify Internet Connection Stability
Make sure your phone’s internet connection (Wi-Fi or cellular) is strong and stable. If you’re on weak Wi-Fi, try switching to cellular data or a different Wi-Fi network then try opening live view again.

4. Power Cycle Your Lorex Recorder and Network Equipment
Unplug the Lorex recorder and your modem/router for about 30 seconds, then plug them back in. Let everything fully boot up and stabilize before testing live view again.

5. Confirm Your App is Fully Updated
Double-check that the Lorex app on your phone is the latest version from the Google Play Store. Sometimes new updates include important bug fixes for crashes.

If these steps don’t resolve the issue, there could be a deeper software conflict or compatibility problem with your phone model or app version. In that case, uninstall the Lorex app again, restart your phone, then reinstall a fresh version of the app.

For further assistance, you may also consider contacting Lorex support directly via [email protected] to report the issue including your phone model, Android version, and app version.

Here is a helpful reference from Lorex's official Troubleshooting FAQ supporting these suggestions:
6/ Lorex Pro App - Troubleshooting & FAQ

Please try these updated steps and let me know if your live view opens or if the app still closes. I'm here to help! Are you satisfied with the solution I provided so far?