Hi there! I understand your TVNZ+ app on your 2017 LG smart TV isn't playing content, and I'd like to help you get that sorted. To get started, can you tell me a bit more? For example, does the app launch properly and only fail when playing shows, or does it get stuck or crash right away? Also, is your TV connected to the internet without any issues?

While I wait for your details, here’s a step-by-step approach we can try to resolve common playback issues on LG TVs from around 2017:

1. Check Internet Connection
Ensure your LG TV is connected to a stable Wi-Fi or wired network. You can test this by opening another app or streaming service on the TV.

2. Update the TVNZ+ App
Go to your LG TV’s app store and check if there’s an update available for the TVNZ+ app. An outdated app version could cause playback issues.

3. Update Your LG TV Firmware
Sometimes the TV’s software can be outdated, causing app issues. You can check for LG system updates via your TV’s settings menu (usually under “About this TV” or “Support”).

4. Clear the TVNZ+ App Cache or Reinstall
Since older smart TVs don’t always provide a direct cache-clear option, uninstall the TVNZ+ app completely, then reinstall it from the LG app store.

5. Power Cycle Your TV and Router
Turn off your TV and unplug it for about 60 seconds. Also, restart your router to refresh the network connection.

If you’ve tried any of these already, please let me know which ones so I can suggest more advanced troubleshooting.

Are you able to verify your internet connection is stable now and try any of these steps? I’m here to help you get back to watching your shows smoothly!

it launches then crashes

Thanks for sharing that detail—so the TVNZ+ app launches but then crashes on your 2017 LG smart TV. That helps narrow things down.

Since the app is starting but then closing abruptly, this usually points to either a corrupted app, an outdated app version, or potentially a software compatibility issue on the TV itself.

Here's a focused set of steps for your LG smart TV to try:

1. Uninstall and Reinstall the TVNZ+ App
- On your LG TV, go to the app list, find TVNZ+, and uninstall it.
- Restart your TV, then go back to the LG app store and reinstall TVNZ+. This ensures a fresh install without any corrupted files.

2. Check for LG TV System Firmware Update
- Navigate to your TV Settings > Support > Software Update (or similar).
- If updates are available, install them. New firmware can fix app crashes and compatibility problems.

3. Power Cycle Your TV
- Turn off the TV, unplug it for about 1 minute, then plug back in and turn on to fully reset temporary glitches.

4. Check Your Internet Connection
- Make sure your internet connection is stable. Try other apps that stream video on your TV to confirm.

If these steps don’t work, you can also try resetting the TV to factory settings as a last resort, but that will reset all your custom preferences.

Also, some users report intermittent crashes on older smart TVs due to TVNZ+ app updates, so if these steps don’t help, it might be worth contacting TVNZ support directly as they track app issues on specific TV models1 5.

Would you like me to guide you through any of these steps? Are you able to uninstall and reinstall the app, or check your TV’s system update now?