Hi there! I see you’re having trouble with the TVNZ+ app not loading on your iPad. I’m happy to help you get that sorted out.

Just to make sure I understand correctly: when you open the TVNZ+ app, does it freeze on the loading screen, crash immediately, or show any error messages? Also, have you tried any steps to fix it already?

While I wait for your details, here are some common and effective steps for iOS devices like your iPad running OS X (iPadOS would be similar in approach):

1. Check for App and System Updates: Make sure both your iPad's iOS version and the TVNZ+ app are fully updated. Since you mentioned OS X 10.15.7 (which is for Mac), just confirm your iPad itself is running the latest iPadOS version available for it.

2. Check Your Internet Connection: Ensure your iPad is connected to a strong and stable Wi-Fi network. Poor connections can prevent apps from loading properly.

3. Delete and Reinstall the TVNZ+ App: Press and hold the TVNZ+ app icon on your iPad until an option to delete or remove appears. Delete the app, then open the App Store, search for "TVNZ+", and reinstall it. This can clear out any corrupted data causing the issue.

4. Restart Your iPad: Hold down the power button and slide to power off, then turn it back on. Sometimes a fresh restart clears temporary glitches.

5. Check App Store Region Settings: Make sure your Apple App Store region is set to New Zealand, as TVNZ+ content is region-specific.

If you’ve tried these steps already or if the app still won’t load after trying these, please let me know exactly what happens when you open the app, and I can help with some more detailed troubleshooting.

Are you able to give these a go and tell me how it goes?

Freezes on the loading screen

Thanks for letting me know the app freezes on the loading screen. That helps narrow things down. Given your iPad is freezing right after launching TVNZ+, let's try these steps specifically targeted to that symptom:

1. Confirm TVNZ+ App Update
Open the App Store on your iPad and check if there's an update available for TVNZ+. Running an outdated version often causes freezing issues because older app versions may no longer be supported. If you see an update, please install it.

2. Reinstall the App
If the app is already up to date, try deleting the TVNZ+ app and reinstalling it. This can remove any corrupted files causing the freeze.

3. Restart Your iPad
Hold the power button, slide to power off, then turn your iPad back on to clear temporary glitches.

4. Check Internet Connection
Make sure your iPad is connected to a strong and stable Wi-Fi network. Sometimes weak connections cause the app to hang while loading.

5. Force-quit the TVNZ+ app and reopen
Double press the home button (or swipe up from the bottom if your iPad doesn’t have a home button) to open the app switcher, then swipe the TVNZ+ app off the screen to close it completely. Relaunch the app afterward.

6. Check for iPadOS Version
Since your iPad is running OS X 10.15.7 (which applies to Macs), please double-check your iPad’s actual iPadOS version. TVNZ+ requires a reasonably recent iPadOS version to run properly. Go to Settings > General > About > Software Version on your iPad.

If these steps don't resolve the freezing, there might be other issues at play like server-side problems or account-related bugs. In that case, contacting TVNZ support directly could be helpful1.

Let me know how it goes, or if you need help with any step! Are you satisfied with the solution I provided so far?