[TurboTax] Turbo tax freezes up when completing the review process and fixing the problems

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Carla
1 year ago In TurboTax
turbo tax freezes up when completing the review process and fixing the problems

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi there! I'm sorry to hear that you're experiencing issues with TurboTax freezing during the review process. I understand how frustrating that can be. Let’s work together to get this resolved.

First, could you let me know if you've already tried any troubleshooting steps, such as clearing your browser's cache or cookies? If so, I’ll suggest some additional steps.

In the meantime, here are some steps that have helped others in similar situations:

1. Sign Out: Log out of your TurboTax account completely.

2. Clear Cache and Cookies:
- Since you're using a WebKit browser on Windows, here's how to do that:
- Go to the settings of your browser.
- Find the option for clearing browsing data (cache and cookies). If you're unsure how to do this, let me know, and I can guide you further.

3. Reopen the Browser: Once you’ve cleared the cache and cookies, close the browser entirely and then reopen it.

4. Sign Back In: Go back to TurboTax and log in to your account.

5. Attempt the Review Again: Try to complete the review process again and see if the issue persists.

If you continue to have problems after trying these steps, we can look into some more advanced options, such as checking for updates to TurboTax or potentially trying a different browser. Just let me know how it's going!

Are you satisfied with the solution I provided thus far?

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