Hi there! I’m sorry to hear that the Atlys app crashes when you press the "unlock visa" button. To help you better, could you tell me a bit more?

- Are you using the app on a Windows device through a browser or a dedicated app?
- Have you noticed this issue happening recently after an update or from the start?
- Does the app crash immediately when you press the button, or does it freeze/hang first?
- Have you tried basic steps like restarting the app or your device?

Once I have this info, I can guide you through some solutions to get this fixed.

it is on an android phone works alright but immediately crashes when i press the unlock visa button

Thanks for the info! Since the Atlys app crashes on your Android phone right when you press the "unlock visa" button, let's try a few targeted steps to get this sorted out:

1. Clear App Cache and Data
- Go to your Android Settings > Apps > Find Atlys > Tap Storage > Tap Clear Cache and Clear Data.
- Then reopen the app and try pressing the button again.

2. Update the Atlys App
- Check the Google Play Store for any pending updates for Atlys and install them. Sometimes app crashes are fixed in updates.

3. Restart Your Phone
- A simple restart can sometimes clear temporary system glitches causing app crashes.

4. Check Your Internet Connection
- Make sure you have a strong, stable internet connection (Wi-Fi or mobile data).

5. Reinstall the App
- If the above don't help, uninstall the Atlys app completely and reinstall it fresh from the Play Store.

6. Safe Mode Test
- Restart your phone in Safe Mode to see if any other apps might be conflicting. Usually, Safe Mode disables third-party apps temporarily.
- To enter Safe Mode, press and hold your power button, then press and hold the “Power off” option until the “Reboot to Safe Mode” appears, then tap it.
- Open Atlys and test if the crash still happens.

If none of these resolve the crash on pressing "unlock visa," it could be a specific bug with the app version or a server-side issue. In that case, contacting Atlys customer support through the app’s help section or via email at [email protected] would be the next best step.

Would you like me to walk you through any of these steps?

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