Hi! I’m Charlotte, here to help you with the QuickBooks GoPayment POS card reader pairing issue on your iPhone. To get started, could you share a bit more about what’s happening? For example:

- Is the card reader not showing up at all when you try to connect?
- Does it start connecting but then disconnects or gives an error?
- Have you already tried turning Bluetooth on and off or restarting the reader or your phone?
- Also, is this the first time you're pairing this reader, or has it worked before on your device?

This info will help me guide you more precisely. Meanwhile, I can suggest some general things to check for your iPhone iOS 18.6.2:

1. Make sure Bluetooth is enabled on your iPhone. You can check by going to Settings > Bluetooth.
2. Turn your QuickBooks card reader off and then back on to reset the connection.
3. In the GoPayment app, try to “forget” the reader if it appeared before: Go to Menu > Settings > Card Readers > disconnect or forget any previously connected reader.
4. Then try to reconnect the reader by following the on-screen steps in the app.

If that doesn’t work, I can guide you to clear some app cache or check for app updates on the App Store next.

Can you please let me know what steps you’ve already tried and more details about how it’s failing? That way, I can help get you back up and running quickly!

I tried all of the suggestions. This is not the first time I’m pairing, but this was the first time I “forgot” the reader and tried to reconnect

Thanks for sharing those details! Since you mentioned you "forgot" the reader and then had trouble reconnecting, we can try some specific steps that often help in this situation with the QuickBooks GoPayment POS card reader on iOS:

1. Double-check that your iPhone’s Bluetooth is ON (Settings > Bluetooth). Sometimes toggling it OFF and then back ON refreshes connections.

2. Close the GoPayment app completely on your iPhone. To do this, swipe up from the bottom and pause near the middle of the screen, then swipe the app off the screen to close it.

3. Restart your iPhone. This helps clear any temporary Bluetooth or network glitches.

4. Open the GoPayment app again, go to Menu > Settings > Card Readers, and confirm there are no old or ghost connections listed. If you see anything, forget or disconnect them again.

5. Turn your physical card reader OFF and then ON again to restart it.

6. Back in the app, attempt to pair it again by following the on-screen instructions.

If this still doesn’t work, the next step would be to uninstall the GoPayment app from your iPhone and reinstall it fresh from the App Store. This can clear app data or corrupted cache that might block pairing.

Also, make sure your iPhone’s iOS 18.6.2 is up to date if there’s any minor update pending, as sometimes small OS fixes help with Bluetooth connectivity.

Please try these steps and let me know how it goes! If you want, I can also guide you through the uninstall/reinstall process. Meanwhile, for your reference here are the official troubleshooting directions from QuickBooks:
Fix issues with the mobile app card reader - QuickBooks

Are you satisfied with these steps so far?