Hi there! I see you're having trouble logging into the FitMe app because it says your email and/or password is incorrect. Let's get this sorted out together.

First, can I check if you've tried the "Forgot Password" option on the login screen? This will send an email to you with instructions to reset your password in case it's been mistyped or forgotten.

Here’s a step-by-step approach for you:

1. Double-check you are entering the correct email address associated with your FitMe account. Sometimes a small typo can cause this issue.
2. Tap the "Forgot Password" link on the login page.
3. Follow the instructions in the email you receive to reset your password.
4. After resetting, try logging in again with the new password.

If you have already tried resetting the password or didn't receive the reset email, please let me know. We can then try other steps like reinstalling the app or checking for account lock issues.

Are you able to try the password reset option and let me know how that goes?

I did try to reset my password. Was not successful.

Thanks for letting me know that the password reset didn't work. Let's try a few additional steps to pinpoint the issue.

1. Check Your Email Inbox and Spam Folder: Sometimes, the password reset email might end up in the spam or junk folder. Could you please check there?

2. Confirm the Email Address: Make sure you're entering the exact email address you used to register with FitMe. Even an extra space or capital letter can cause login issues.

3. Uninstall and Reinstall the App: Since you're on iOS 18.6.2, sometimes removing the app and installing a fresh copy fixes issues related to cached data or app corruption. If you haven't tried this yet:
- Press and hold the FitMe app icon on your iPhone home screen
- Tap "Remove App," then "Delete App"
- Go to the App Store, search for "FitMe," and reinstall it.

4. Try Logging In on Another Device or Browser: If possible, attempt to log in to your FitMe account from a desktop browser or another device. This will check if it's an app-specific issue or something with your account.

5. Account Lock or Server Issue: Occasionally, repeated failed login attempts might lock your account temporarily. If you suspect this, or if none of the above steps work, I recommend contacting our support team directly at [email protected]. They can verify if there's an account lock or server-side issue.

Please try these and let me know what happens. If uninstalling and reinstalling does not solve it, or if the password reset email still doesn't arrive, I can escalate this further for you.

Are you able to try these steps now?