Hello! I’m sorry to hear about the bill you weren’t expecting. Let’s work through this together to find out what might have happened with your FitMe subscription.

First, can you please confirm if you attempted to cancel your FitMe subscription through the official app or website? Sometimes cancellation methods can vary, and it’s essential to ensure that it was completed correctly.

Additionally, do you recall when you canceled the subscription? This information can help determine if there may have been any timing issues regarding billing.

Once I have this information, I can guide you on the next steps to take regarding the bill and possibly getting in touch with FitMe support for a resolution.

I have tried support for a solution but was able to type mt whole issue, I do not recall when I cancelled as I have deleted my contact with you. Do noy send me to support for a resolution as they were no help. I just need someone to look up my possible account with the cancel order. I never used anything regarding the purchase of the program.

I understand that you would prefer not to go through support again, and I'm here to assist you as much as possible. Since you're looking to find your account details and clarify the status of your subscription, I'll help guide you through some steps.

1. Check Your Email: If you have any email accounts that you might have used for your FitMe subscription, please search for emails related to FitMe. Look for confirmation emails received when you initially subscribed or any cancellation confirmations.

2. Account Recovery: If you've deleted your contact with FitMe but can remember the email address used, you can try to see if you can recover your account by visiting the FitMe website and looking for a "Forgot Password" option. This typically allows you to reset your password by sending a link to your email.

3. Subscription Check: If you can log into your FitMe account after recovering your password, navigate to the "Account" or "Subscription" section to check the status of your subscription. This should show you if it was successfully canceled or if there are any pending charges.

4. Billing Inquiry: Since your bank is questioning the payment, you might want to ask them for detailed information regarding the transaction. They can provide specifics, like when it was processed, which might help correlate it with your cancellation efforts.

Although I understand that reaching out to support might not have been helpful in the past, if you're still facing challenges and can't resolve the issue through these steps, it might ultimately be necessary to try contacting them again with the specifics of your situation. You can reach them at [email protected] to escalate the matter directly.

Does this help you get closer to resolving your billing issue?

Steps to find account cancellation details for FitMe

To find your account cancellation details for FitMe, here is a step-by-step guide you can follow:

1. Log In to Your FitMe Account: Go to the official FitMe website. Use any email address or username that you might have registered with to log in.

2. Access Your Account Section: Once you're logged in, locate the "Account" section. This is usually found in the top menu or under your profile.

3. Navigate to Settings: In the Account section, look for a menu option labeled "Settings" or something similar.

4. Manage Subscription: Under Settings, you should find "Manage Subscription." Click on this to view the details of your current subscription status. This will let you see if it was canceled or if there are any active subscriptions along with the billing details.

Following these steps should help you track down your account and see the status of your cancellation. If the options aren't appearing as described, or you're unable to log in, let me know, and we can explore further avenues!

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