Hi there! I understand that your Qobuz app playback stops even though your internet connection appears stable. Let’s get to the bottom of this together.

To start, could you tell me a bit more?
- Are you using the Qobuz app directly on your Mac running OS X 10.15.7?
- Does the playback stop at regular intervals, or randomly?
- Are you using any particular output device (like Bluetooth speakers or an external DAC)?
- Have you noticed if the app shows any error messages when the playback stops?

Meanwhile, here are some initial steps we can try to resolve playback interruptions:

1. Close other applications or devices that might be using your network bandwidth: Even if your internet is stable, other heavy network usage can affect playback.
2. Restart your Mac: Sometimes cache or temporary glitches cause streaming to hiccup. A restart can clear this.
3. Sign out and back into your Qobuz account on the app: This resets the session and can clear any account-related hiccups.
4. Check for any app updates: Ensure you have the latest version of the Qobuz app for best compatibility.
5. Test playback on headphones or the built-in speakers: This can help isolate if external devices are causing the issue.

If playback still stops after these steps, we can dig deeper into network settings or app-specific logs. Let me know how it goes or if you’d like me to guide you through any of these steps!

Are you satisfied with this approach so far?

from macbook it works better, on my phone (android) it stops frequently. using bluetoots earphones but stops also without them

Thanks for the extra details! It's helpful to know the playback is more stable on your MacBook running macOS 10.15.7 but stops frequently on your Android phone, whether using Bluetooth earphones or the phone's own speakers. Let’s focus on your Android phone since that’s where the interruptions mostly happen.

This kind of issue is not uncommon on Android devices with the Qobuz app. Here are some tailored steps to improve playback stability on your phone:

1. Clear the Qobuz app cache and data: Corrupted cache or data can cause playback to stop abruptly.
- Go to your Android Settings > Apps > Qobuz > Storage
- Tap “Clear Cache” first, test playback, and if needed, also “Clear Data” (note: clearing data will sign you out, so you’ll need to log in again).

2. Check for app updates: Make sure you have the latest version of Qobuz installed from the Google Play Store, as updates often fix bugs affecting playback.

3. Disable battery optimization for Qobuz: Android’s battery saver sometimes stops apps from running properly in the background, leading to pauses.
- Settings > Apps > Qobuz > Battery > Disable Battery Optimization (name/location might vary based on your Android version).

4. Test with Wi-Fi vs. Mobile Data: Sometimes mobile networks can have intermittent drops that appear as “stable” but disrupt streaming. Try playing on a reliable Wi-Fi network to see if the issue persists.

5. Try reinstalling the app: Uninstall Qobuz from your phone, then reinstall it fresh to reset all its settings.

6. Background data access: Ensure Qobuz has permission to use data in the background. Check under Settings > Apps > Qobuz > Data Usage > Allow background data.

If after these steps the playback still stops frequently, it’s possible the issue may be related to specific Android device behaviors or app bugs being currently addressed by Qobuz developers1.

Would you like me to guide you through any of these steps in detail? Also, have you already tried any of these on your phone?

Are you satisfied with this plan so far?