Hi there! I understand your Qobuz app is stuck on a spinning circle when trying to stream or load playlists on your Mac running OS X 10.15. Let’s see how we can fix this together.

To get a clearer picture, have you noticed if this happens with all playlists and tracks, or just certain ones? Also, did this issue start suddenly, for example, after an update, or has it been ongoing?

Meanwhile, here’s a step-by-step guide we can try to solve this:

1. Check your internet connection: Streaming relies heavily on a stable network. Verify your Mac is connected properly, and try switching between Wi-Fi and an Ethernet connection if possible.

2. Quit and Restart the Qobuz app: Sometimes, simply closing the app completely and reopening it refreshes its processes.

3. Log out and back into Qobuz:
- Open the app.
- Navigate to your account settings.
- Log out and then log back in. This can clear session issues.

4. Clear cache or temporary data:
- I know on Mac the app might store cache files that can slow down loading.
- To clear cache manually:
- Go to Finder, click on the “Go” menu, then “Go to Folder…”
- Type ~/Library/Caches and find any Qobuz-related folders to remove.
- Restart the Qobuz app.

5. Update the app: Make sure you are running the latest version of the Qobuz app for Mac. Older versions sometimes have bugs fixed in newer releases.

6. Check DNS and network settings: Some users found that toggling DNS settings or disabling IPv6 helped with loading issues. You can try:
- Go to System Preferences > Network.
- Select your connection and click Advanced.
- Under the DNS tab, consider adding Google's DNS servers (8.8.8.8 and 8.8.4.4).
- Under TCP/IP tab, you can try turning IPv6 “Link-local only” or off temporarily.

7. Reinstall Qobuz: If the problem persists, uninstall the Qobuz app, restart your Mac, then download and install the app fresh from the official website.

If you have done any of these steps already, please let me know so I can suggest more advanced solutions.

I hope this helps – let me know how it goes! Are you satisfied with this solution so far?

on HiFi Rose (not on Mac) not able to stream nor playlist, occurred suddenly after latest update, happening on all selections and playlists, just get spinning circle, internet is fine, already did re-boot and also turned off and back on, no improvement, no working

Thanks for the extra details about the streaming problem on your HiFi Rose device after the latest update. Since you mentioned it’s happening on all playlists and tracks, and that rebooting didn’t help, it looks like this might be a known issue related to the new firmware or Qobuz integration on HiFi Rose devices.

There have been reports from other users on the HiFi Rose community forums about similar Qobuz streaming issues after updates, including continuous loading or forced re-login requests on devices like the Rose 150B and others1.

Here’s what I’d recommend trying next:

1. Check for a Firmware Patch: Visit HiFi Rose’s official website or support page to see if there is an updated firmware release or patch that addresses the Qobuz streaming bug introduced by the recent update. Sometimes manufacturers quickly release fixes after such issues are reported6.

2. Re-login to Qobuz on HiFi Rose: Even if it prompts to log in again, try logging out completely from Qobuz on the device and then log back in. Some users found this forced refresh helps with token or session errors that cause the looping spinner.

3. Contact HiFi Rose Support: Since this problem occurs specifically on their app/device post-update, their support might have interim instructions or beta fixes available. Sharing your experience with them could also help escalate the bug fix.

4. Temporary Workaround: Meanwhile, try streaming Qobuz directly through your Mac or another supported device while they resolve the HiFi Rose issue, to keep enjoying your music without interruption.

If you want, I can help you draft a message to HiFi Rose support or guide you through the re-login process on your device. Let me know which would be most helpful! Are you satisfied with this plan so far?

How to fix Qobuz app not streaming on HiFi Rose after update?

Thanks for following up with that specific question about fixing Qobuz streaming on HiFi Rose after the update. Based on recent info from the HiFi Rose community, a common fix relates to adjusting the PCM delay time setting on your HiFi Rose device. This setting affects how audio data buffering is handled and can cause streaming to hang with the spinning circle if set incorrectly1.

Here’s what you can try:

1. Adjust PCM Delay Time on HiFi Rose:
- On your HiFi Rose device’s settings menu, look for an audio or playback section.
- Find the option labeled “PCM delay time” or similar.
- If it’s set to a low value, try increasing it incrementally (e.g., increase by 50–100 ms) then test streaming Qobuz again.
- If the value is high, try lowering it slightly.
- You might need to experiment a bit to find the sweet spot where streaming works smoothly.

2. Re-login to Qobuz on Your Device:
Logging out and back into your Qobuz account on the HiFi Rose app can refresh the connection tokens preventing the looping spinner problem.

3. Check for Any Firmware Updates:
While you said the issue started after updating, sometimes another patch or quick follow-up update is released. Make sure your HiFi Rose device firmware is fully up-to-date.

4. Reach Out to HiFi Rose Support:
If adjusting PCM delay doesn’t fix the problem, contacting HiFi Rose support with detailed info about your device model and issue will help them provide a tailored fix.

If you want, I can guide you through adjusting the PCM delay or re-login process on your device. Just let me know! Does this sound like a clear plan you want to pursue? Are you satisfied with this solution so far?