[Family360] I was logged out of my circle, and wife was as well logged out of our circle, and cant log back in

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Dustin Kuuttila
1 year ago In Family360
I was logged out of my circle, and wife was as well logged out of our circle, and cant log back in

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hi there! I understand that both you and your wife are having trouble logging back into your Family360 circle. Let’s work together to resolve this.

First, could you let me know what error message, if any, you see when trying to log in? This will help me pinpoint the issue more effectively.

In the meantime, here are a few steps you can try to regain access:

1. Reset Your Password: Sometimes, logging issues can be resolved by resetting your password. You can do this by tapping on the "Forgot Password?" link on the login screen and following the instructions.

2. Check Your Internet Connection: Ensure that your iPhone is connected to a stable internet connection, as connection issues can prevent you from logging in.

3. Reinstall the App: If resetting your password doesn’t work, consider uninstalling and then reinstalling the Family360 app. This can sometimes clear up unexpected issues.

4. Check Account Conflicts: Please remember that each phone should be logged in with its own unique email address. Using the same email on multiple devices might cause login issues. Ensure that both of you are using separate email accounts for Family360.

Let me know how it goes, and if you're still facing difficulties, I can help you check further options!

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