Hi there! I understand you're having trouble processing payments on Otium Word. Let's see if we can resolve this together.

First, could you let me know if you’re trying to make a purchase within the app, or is it a subscription issue? Additionally, has this problem occurred before, or is this the first time you’re experiencing it? Any extra details will really help narrow down the issue.

It’s purchase within the app. It used to be ok but it’s packed up now

Thanks for the extra detail! Let’s try a few steps to troubleshoot this issue with your in-app purchases on Otium Word.

1. Check Your Internet Connection: Ensure that you have a stable internet connection. Sometimes network issues can prevent transactions from processing.

2. Restart the App: Close the Otium Word app completely and then reopen it. This can often resolve temporary glitches.

3. Update Your Payment Information: Go to your iPhone’s Settings, tap on your name at the top, then select "Payment & Shipping." Check that your payment method is valid and up to date.

4. Restart Your iPhone: Sometimes, a simple restart of your device can clear up many issues. Hold the power button and slide to power off, then turn it back on.

5. Check for App or iOS Updates: Go to the App Store and check if there’s an update available for Otium Word. Also, navigate to Settings > General > Software Update to ensure your iPhone is running the latest version of iOS.

6. Reinstall the App: As a last resort, you can try uninstalling and then reinstalling the Otium Word app. Make sure to back up any necessary data before doing this.

After trying these steps, let me know if you're still facing issues, and we can explore more advanced options together!