[Dive+ World's Diving Community] App crashes whenever I try to upload a video for editing.

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Vicki
App crashes whenever I try to upload a video for editing.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I’m here to help you with the issue you’re encountering with the Dive+ app crashing while trying to upload a video for editing. Let’s work together to find a solution!

To start, can you please provide a bit more detail? For example:
1. Is this happening with all videos or just specific ones?
2. Have you tried updating the app or your OS recently?
3. Can you let me know if you've attempted to reinstall the app?

Once I have a better understanding, we can try some steps to resolve this.

V
Vicki
1 year ago

All videos. I just installed the other day, but checked and there is no new update. I have uninstalled and reinstalled multiple times. I've deleted all pics and vids from phone (including deleted folder).

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thank you for the details! Since the app crashes with all videos and you've already reinstalled it without solving the problem, let’s try a few more strategies to narrow down the issue.

1. Check your Storage: Ensure that your device has sufficient storage available. Sometimes, if the device is low on space, it can lead to crashes while processing or uploading videos.

2. Change Video Format: The videos you're trying to upload might be in a format that the app struggles with. It’s worth trying to convert one of your videos to a widely supported format like H.264. This can be done using various video editing tools or converters available online.

3. Try Different Video Resolutions: If the videos are high resolution (like 4K), try uploading a lower-resolution version to see if that makes a difference.

4. Check Permissions: Ensure the app has the necessary permissions to access your videos and storage. You can check this in your device settings under privacy settings or app permissions.

5. Network Connection: Check your internet connection. A weak or unstable connection may cause issues while uploading.

6. Contact Support: If none of these solutions work, it might be a compatibility issue. I recommend reaching out to the Dive+ support team at their email: [email protected] for further assistance. They might have more specific insights into the app’s stability with your device.

Please let me know how it goes or if any of these steps were helpful!

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