Hello! I understand you're having trouble entering the destination or start point on your Android phone using the RATP app, which worked fine yesterday. Let's see how we can get this fixed for you.

First, can you tell me if the app is freezing when you try to type, or is it that the keyboard won't appear, or perhaps the fields are just not responsive? Also, have you tried restarting the app or your phone since the issue started?

Meanwhile, here are some quick steps to try that often resolve this kind of problem:

1. Restart the Phone: Sometimes a simple reboot can clear temporary glitches.

2. Clear App Cache: On your Android device, go to Settings > Apps > RATP app > Storage > Clear Cache. This won't delete your data but may resolve input issues.

3. Update the App: Check if there is an update available in the Google Play Store for the RATP app, as updates often fix bugs.

4. Check Permissions: Make sure the app has permission to use your location and keyboard. You can check this in Settings > Apps > RATP app > Permissions.

5. Test Keyboard Function Elsewhere: Try to type in another app to ensure your keyboard is functioning properly.

If you've already tried any of these, please let me know so I can suggest the next steps!

Tried all of the above. Is there a system problem

Thank you for letting me know you’ve tried the basic troubleshooting steps. From what I can see, there doesn’t appear to be a widespread system problem reported in October 2023 specifically affecting the Bonjour RATP app’s ability to enter destinations or start points.

However, there have been some past issues with the app on Android devices, and sometimes app glitches can be device-specific or linked to updates. A couple more things we can try:

1. Reinstall the App: Uninstall Bonjour RATP completely from your Android phone, then reinstall it fresh from the Google Play Store. This can fix corrupted files causing input problems.

2. Check Internet Connection: Ensure you have a stable internet connection (Wi-Fi or mobile data). Sometimes spotty connectivity affects app functions related to searching or entering locations.

3. Try an Alternative App: If your travel plans are pressing, you can temporarily use the official RATP website via your phone’s browser or another transit app for Paris transport.

If after reinstalling and testing your connection the problem persists, it may help to contact Bonjour RATP support directly at [email protected] to report the issue. They can check if there is a backend issue or provide further assistance.

Would you like me to help guide you through reinstalling the app? Or do you have any other details about when or how the problem started?

No thanks anyway. I will give it a try later in the day. thanks again for your help

Hello! If you're wondering how to use the Bonjour RATP app today, here’s a quick overview to get you started:

1. Download or Update the App: Make sure you have the Bonjour RATP app installed from the Google Play Store and that it is updated to the latest version.

2. Explore Main Features: The app allows you to plan your trips, check schedules and routes for the Paris and Île-de-France public transport network, and buy or reload tickets directly on your phone.

3. Itinerary Planning: Enter your start point and destination in the itinerary section to get step-by-step directions, transit options, and estimated travel times.

4. Ticket Management: You can purchase and store your transit tickets on the app under the “Titres” section, making boarding easier.

5. Service Alerts: The app also provides real-time updates on delays or disruptions so you can adjust your travel plans accordingly.

If you want a thorough step-by-step tutorial, the official Bonjour RATP website has guides and walkthroughs, and there are also helpful video tutorials available on YouTube for 2026 usage scenarios1 3.

Would you like detailed help on any specific feature of the app?