Hello! I understand you are seeing an error message about checking if there are tickets awaiting loading when trying to load a ticket in the Bonjour RATP app. Just to make sure I fully understand:

- Are you trying to load a new ticket onto your Navigo pass using the Bonjour RATP app on your Android device?
- When you click "check," does the same error message appear again without progressing?
- Have you tried any other steps so far, like restarting the app or your phone, or checking your internet connection?

This will help me guide you with the most relevant solution.

In the meantime, here are some initial things to try which often help with this kind of issue:

1. Remove phone case or any NFC blockers: Sometimes phone cases or accessories can interfere with the NFC communication needed to load tickets onto your physical pass.

2. Place your device flat on a steady surface when trying to load the ticket, as stability helps the NFC communication.

3. Check your internet connection: Make sure you are on a stable WiFi or mobile data connection when loading tickets.

4. Restart the app and your phone to refresh any temporary glitches.

5. Update the Bonjour RATP app to the latest version in case there was a recent fix.

If the error persists after these, it could be due to a ticket still queued or a backend issue.

To clear pending tickets:

- In the app, go to "My Tickets" or "Mes titres de transport", check if any tickets are still showing as pending or not fully loaded.
- If yes, try to manually cancel or clear them before reloading new ones.

If no pending tickets show but the error remains, it might be a transactional issue where the ticket purchase was not fully processed.

If you want, I can guide you step-by-step to check these points thoroughly.

Would you like to proceed this way?

ticket purchase was not fully processed

Thanks for the update! Since the ticket purchase was not fully processed, it usually means the transaction didn't complete correctly, which can leave a ticket in a pending or incomplete state in the app. This is a known situation sometimes with the Bonjour RATP app.

Here’s what I suggest to resolve this:

1. Check Pending Tickets
- Open the Bonjour RATP app and go to the "My Tickets" or "Mes titres de transport" section.
- Look for any tickets showing as pending, processing, or incomplete.
- If you find any, try to cancel or delete them if the app allows. This clears the blocked transaction.

2. Clear App Cache (Android 10 specific)
- Go to your device’s Settings > Apps > Bonjour RATP.
- Tap on Storage & Cache, then select "Clear Cache" (do NOT clear data yet as it will log you out).
- Restart the app and check if the error persists.

3. Attempt Ticket Purchase Again
- Make sure you have a stable internet connection, preferably Wi-Fi.
- Start a new ticket purchase in the app and try to complete the transaction fully.
- When at the loading stage, keep your phone steady and NFC ready, ensuring no interference.

4. Restart Your Phone
- Sometimes a simple restart can resolve stuck NFC or app communication processes.

5. Update the App
- Double-check the Google Play Store to ensure your Bonjour RATP app is up to date with the latest version.

If after these steps the issue remains, it could be a backend issue with your specific ticket purchase or account state. In that case, you may need to contact Bonjour RATP customer support directly at [email protected] for them to manually clear any stuck transactions.

Would you like me to walk you through any of these steps in more detail? Or have you already tried some of them?

Here is a helpful link from the official Bonjour RATP support page about ticket purchase issues you might find useful as well: Bonjour RATP ticket purchase issues

It says an error occurred, we must check there are no tickets awaiting loading. I click check , again

Thanks for your patience. From what you describe—seeing the error message about checking if there are tickets awaiting loading and clicking "check" again without progress—this aligns with a known Bonjour RATP app situation where a ticket load attempt didn’t complete properly.

Here’s a clear explanation and steps based on official Bonjour RATP info:

1. Automatic Cancellation if Loading Fails
If the ticket charging/loading onto your Navigo pass or phone isn’t completed within an hour after payment, the system automatically cancels the transaction. You should receive a confirmation email about this cancellation. So, if loading fails, the payment itself is also canceled to avoid double charges.1 2

2. Verify Pending Tickets
In the app, go to "My Tickets" or "Mes titres de transport" and see if any ticket is still marked as pending load. If yes, wait a little while and try again later, or restart the app to refresh the status. Sometimes it just takes extra time to clear.

3. Ensure Stable Network and NFC Access
For the loading to complete properly:
- Use a stable Wi-Fi or mobile data connection.
- Make sure your phone NFC is enabled without any interference (no phone case or metal obstruction).
- Place the phone steadily on or near your Navigo card’s NFC zone.

4. Update App and Restart Phone
Confirm the app is updated, and restarting your phone can clear stale data or stuck transactions.

If after a short wait the ticket still won't load and the error persists:
- Check your email for any cancellation messages from Bonjour RATP (the payment would be canceled and refunded if that happened).
- Try a new ticket purchase from scratch once the system has cleared the previous transaction.

If problems continue despite all this, it’s best to contact Bonjour RATP support at [email protected] so they can look directly at your account and transactions to clear any blockage.1 2 4

Let me know if you want help double-checking the app settings or any of the steps above! Are you satisfied with this explanation and solution approach?