Hi there! I understand the Octopus Energy app on your iPhone (iOS 18.7) is not showing your usage, bills, or balance. Let’s get this sorted out together.

First, can I check a couple of things with you?
- Are you able to see any meter readings in the app’s “Manual reading submission” or “Readings history” section?
- Have you received any bills from Octopus Energy recently on this account?
- Is your smart meter properly installed and communicating data, if you have one?

Sometimes usage and billing data won’t display if the app hasn’t received meter reading data or billing info yet. If you’re missing bills, that’s often why usage or balance won’t show either.

Here’s how to approach fixing this:

1. Check for Latest Meter Reading:
- Open the Octopus Energy app.
- Go to the usage or meter reading section.
- See if you can submit a manual reading or if the serial number of your electricity meter is displayed.
If meter info looks absent, it might mean your meter data isn’t reaching Octopus yet.

2. Log Out and Log Back In:
- Sometimes refreshing your session fixes data display issues.
- In the app, log out of your account, then log in again.

3. Update the App:
- Make sure you are running the latest version of the Octopus Energy app from the App Store.
- If not, update it and restart your phone.

4. Confirm Smart Meter Connectivity:
- If you have a smart meter, ensure it is powered and communicating properly.
- The In Home Display (IHD), if you have one, should be close (within a few metres) to the meter.

5. Check Your Account for Billing:
- If you haven’t received bills for a while, the app won’t show usage graphs or balances.
- You can still submit meter readings manually to generate bills unless you are on a smart tariff.
- If you suspect billing issues, please contact Octopus Energy at [email protected] for account support.

Try these steps and let me know what you find. If your usage remains missing and bills don’t appear, we may need to dig deeper or check for known outages or account issues.

Does this sound like something you can try now? Any details you can provide will help me assist further!

App not showing usage, bills or balance

Thanks for sharing that the Octopus Energy app on your iPhone is not showing usage, bills, or balance. That’s certainly something we can look into. Just to confirm: are you seeing a blank section where these details should appear, or is there an error message? And have you tried logging out and back in, or updating the app recently?

Based on recent reports and common situations, here are some reasons why the app might not display this data, along with what you can try:

1. Delayed Meter Data or Server Sync:
Sometimes, usage and billing data don’t update promptly if the smart meter data hasn’t successfully transmitted to Octopus Energy’s servers. A few users have noted delays in data appearing for a few days1. If your data hasn’t updated in a while, waiting 24-48 hours can help as the system catches up.

2. Smart Meter or IHD Connection Issues:
If you have a smart meter and an In-Home Display (IHD), ensure the IHD is within a few metres of your meter, and the meter is powered and connected properly5. Sometimes poor signal between meter and IHD causes data gaps.

3. Try Logging Out and Back In:
Logging out of the app and logging back in can refresh your session and pull fresh data7. This simple step often resolves temporary display glitches.

4. Update the Octopus Energy App:
Make sure your app is the latest version from the App Store. Keeping the app updated is important to receive proper functionality and bug fixes.

5. Check Your Account’s Billing Status:
Missing or delayed bills can cause the balance and usage to not show properly. If you haven’t received bills in some time, it’s worth checking if your account is active and properly set up.

6. Octopus Backend or Server Issues:
Occasionally, Octopus servers might be overloaded or experience glitches, temporarily hiding usage data for some customers10. Waiting or reaching out to support might be necessary in this rare case.

If you’ve tried logging out, updating the app, and your meter and IHD seem fine, but data still isn't visible, I’d recommend contacting Octopus Energy’s support team directly to check for any account-specific issues or sensor data problems.

Would you like me to walk you through logging out and updating the app now? Or is there any other detail about your setup you can share that might help narrow this down?

Are there server issues with Octopus Energy today?

Thanks for asking about server issues with Octopus Energy today. From what I can see, there aren't any reports of server problems or outages in October 2023 specifically. The recent outages and app crashes reported online date from October 21, 2025, which is in the future and unrelated to your case.

So for October 2023, no known widespread server disruptions seem to be affecting the Octopus Energy app that would explain your usage, bills, and balance not showing.

Since there are no current server issues, I recommend continuing with the troubleshooting steps we discussed earlier: logging out and back into the app, verifying your smart meter connection if applicable, and updating the app.

If the problem persists despite those steps and you don’t see any usage or billing data, it might be specific to your account or meter data. In that case, contacting Octopus Energy customer support directly will be the best next step to check on your account status and meter communications.

Would you like me to guide you through any of these troubleshooting steps now?