Hi! I understand your Octopus Energy app opens on your tablet but then immediately closes, while it works fine on your other devices. That must be inconvenient, so let’s get this sorted together.

To start, could you let me know if you have tried any fixes so far on that tablet? For example, did you try restarting the tablet, updating the app, or reinstalling it? Also, when the app closes, do you get any error messages or does it just shut down instantly?

Meanwhile, here’s a step-by-step troubleshooting plan tailored for your Android 10 tablet:

1. Check for App Updates
Sometimes an outdated app version may cause crashes. Open the Google Play Store on your tablet, search for "Octopus Energy," and check if an update is available. Install any updates.

2. Clear App Cache and Data
Cached data can sometimes cause instability. Go to Settings > Apps > Octopus Energy > Storage, and then tap Clear Cache first. Try opening the app.
If it still crashes, return and tap Clear Data (this will reset the app, and you may need to log in again).

3. Restart Your Tablet
Power off your tablet completely, wait about 10 seconds, then turn it back on. This refreshes the OS and could resolve temporary glitches.

4. Reinstall the App
If the above hasn’t helped, uninstall the Octopus Energy app fully, then reinstall it from the Google Play Store. This ensures you have a fresh, clean installation.

5. Check Storage and System Updates
Make sure your tablet has enough free storage space and that the OS is up to date (Settings > System > Software Update).

If after these steps the app still crashes immediately, it could be an issue specific to the tablet model or Android 10 compatibility. In this case, I can assist you with some advanced logs or escalate this to our development team with details to investigate further.

Do you want to try these steps now? Let me know how it goes or if you spot anything unusual when the app crashes!